Jim Ellis Volkswagen of Kennesaw

My experience I am sure I am like most others in the fact th I am sure I am like most others in the fact that car buying can be scary and unnerving much like going to the dentist. I must say that was not the cas I am sure I am like most others in the fact that car buying can be scary and unnerving much like going to the dentist. I must say that was not the case at all once I stepped inside your dealership. I had done a little research at home looking via internet to get an idea of what i might want and what I could afford. I contacted (via email) 3 different dealerships and asked for information back stating that I would definitely be buying a car that day but just with the one that got back to me with the best deal first. Well your dealership emailed and then called (Todd) and got general information then sent me a link to look at cars, after narrowing it down to 2 cars at your dealership I went to the location. I was given to Larry Fitzpatrick to help me and I must say he did a great job making me feel so comfortable and relaxed from the very beginning. He seemed genuine and light heart at the same time with a refreshing outgoing personality. It didn't just stop with Larry though, when I had to go back and sign the finance papers, it was Matt Rock at that point that continued the great buying experience for me. He did a fantastic job moving quickly yet explaining things all while getting to know one another on a more personal level and feeling more like a friend than just a customer. Other kudos: Loved the music and relaxing environment with the cool classics in the dealership to look at.... More

Recall Service First, it took two phone calls and one email to get a copy of my service invoice. I never received the notice of recommended work. If I had not dema First, it took two phone calls and one email to get a copy of my service invoice. I never received the notice of recommended work. If I had not demanded a copy of the invoice I would not have known that my brake fluid was very low. More

AMAZING SERVICE CENTER AND STAFF!!!!! I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staf I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staff if amazing. I'm always treated like family!!! Service center is not different. Rafael S. is usually my service adviser, but I have worked with Arianna and Tate and they are always on the top of their game! always greeted at my car, with a warm smile and hand shake.......and always by name!!!! thanks again Jim Ellis staff for all you do! More

Very Helpful I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me updated on the progress of my car as well. More

tire pressure light on almost immediately after service I have received several solicitations for my recent service experience. So many that it was annoying. Anyway, I had my car serviced and paid extra to I have received several solicitations for my recent service experience. So many that it was annoying. Anyway, I had my car serviced and paid extra to have the tires rotated. After a couple of days, the check tire pressure light came on. So I Tweeted them and responded to VW's service opinion email. But I haven't heard from the dealership. It seems like they are only interested in good reviews. More

Great experience Thanks for making a easy car buying experience.. everyone is very friendly with a laid back atmosphere. I have enjoyed the Jim Ellis family so far. Thanks for making a easy car buying experience.. everyone is very friendly with a laid back atmosphere. I have enjoyed the Jim Ellis family so far. More

45 day courtesy inspecion In an out quick and easy. Was raining so car didn't get washed, could have vaccumed tho. Overall good experience. Would be nice to have more appt time In an out quick and easy. Was raining so car didn't get washed, could have vaccumed tho. Overall good experience. Would be nice to have more appt times on Saturdays. More

Very helpful employees and Awesome service Went in for a regular service, but was told the car needed more work. The service staff was very helpful in helping me understand the problem, telling Went in for a regular service, but was told the car needed more work. The service staff was very helpful in helping me understand the problem, telling me how long I could put it off, working with my schedule, finding a courtesy vehicle and scheduling a suitable service time. Quite a carefree experience. More

Lack of communication leads to disappointment Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. F Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. Filled is up and everything worked again. Wanted to schedule an appointment to have it checked out, using the online system. The only appointment I could scheduled was a 40,000 mile service requirement-the car only had 36,000 on it. Was not able to find my car model on the system, as it was not intuitive to me to look through the little dots as the bottom of the page. Thought the service would be about $400, but turned out to be over $800. Did not know this until I arrived at Jim Ellis in Kennesaw. This discrepancy did not seem to bother anyone-except me. No one came to keep me advised of the status of the service, although everyone else in the waiting room was visited at least once. No one at Jim Ellis seemed to be concerned until I responded to previous survey requests. Their offers to try to atone for this mix-up were miniscule and somewhat insulting. Probably going to be looking for a new location to have future service work. More

New car I had my new car choices narrowed down to a Subaru or Volkswagen. Alex was great, very knowledgeable and super friendly. Glad I made the right choice. I had my new car choices narrowed down to a Subaru or Volkswagen. Alex was great, very knowledgeable and super friendly. Glad I made the right choice. More