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Jim Ellis Volkswagen of Kennesaw

Kennesaw, GA

4.9
2,891 Reviews

950 Barrett Parkway

Kennesaw, GA

30144

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Showing 2,891 reviews

December 01, 2022

Jim Ellis Volkswagen has hired some wonderful employees. They were very organized during the final purchase of our vehicle; thus, allowing the process to go very quickly and efficiently. More

by Tara1ddj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew in the Finance department was great to work with as well. , Harley Durden, Joseph Scott
Dec 05, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

November 29, 2022

I had a pleasant experience. I was selling my car and Greg offered an awesome price for it.He worked super quick and efficiently! More

by Susygarcia1293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Landry
Nov 30, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was such a great help! Thanks again for your business and kind words. Take care!

November 29, 2022

My first experience with Jim Ellis Volkswagen was a good one! Raul was professional, sincere and knowledgeable. He went above and beyond to help me when I was pressed for time. This dealership has earned m More

by JPierce371
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
Nov 30, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul was such a great help! Thanks again for your business and kind words. Take care!

November 29, 2022

Raul was great! !! His customer service was exceptional, I will continue to be a repeat customer at Jim Ellis VW Kennesaw. More

by Sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez, Kevin Chung, Andrew Tuck, Marian "Bitsy" Mayer, Michael McGregor
Nov 30, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Sam, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul was such a great help! Thanks again for your business and kind words. Take care!

November 29, 2022

The dealership was a class act. The cars were all clean, detailed, maintenanced and ready at all times for test drives. After multiple weeks of vehicle shopping I was exhausted by p More

by James B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez, Kevin Chung
Nov 30, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

James, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul and our team could help out! Thanks again for your business and recommendation, and we hope you love your new car. Take care and happy driving!

November 26, 2022

Great guy,great service . . would do business again. Always followed up with me,and kept contact. More

by akakane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg landy, Greg Landry
Nov 28, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words.

November 25, 2022

Everything was quick and easy. My car was clean and basically looked brand new. Jim and Kevin were amazing to work with. More

by Kaitlyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Baydemir, Kevin Chung
Nov 28, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Kaitlyn, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Cem and Kevin were such great helps! Thanks again for your business and kind words, and we hope you love your new car. Take care and happy driving!

November 23, 2022

2 hours for an oil change, with an appointment? No tire rotation or warranty maintenance required. This was my last pre-paid maintenance, and the last time I come back here for service. Perhaps More

by Jeff S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Gutierrez
Nov 23, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you for your feedback on your service experience. We understand your frustration on the wait time being that a basic oil change takes a fraction of the time to perform. We completed the 20,000 mile service on your visit which is more involved than a standard oil change. Although it takes a bit longer we follow the protocols set by Volkswagen to ensure the proper maintenance of your vehicle. We hope that helps explain the wait times. Thank you again for your feedback.

Dec 09, 2022 -

Jeff S. responded

Thank you for getting back to me, and if you don't mind, can you please explain that after my 2 hour "service", I had the following issues within one week? TPMS light went on, for all 4 tires, and when checked they were all less than 30psi? Window washer fluid had to be purchased and refilled. Perhaps the "protocols" need to be reviewed again. And for your reference, Toyota completed a 20,000 mile service this week in 22 minutes...no matter your reasons, 2 hours is unsatisfactory.

November 22, 2022

My experience at Jim Ellis Volkswagen was nothing short of top tier. Greg Landry laid out the red carpet for me and my girlfriend. Greg helped us find the model vehicle we came looking for and gave us a br More

by Christopher Burge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Chung, Brett Jones, Greg Landry
Nov 22, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Christopher, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that Greg could provide such a great experience! Thanks again for your business and kind words, and we hope you love your new Taos. Take care and happy driving!

November 21, 2022

Spencer was extraordinarily helpful as I navigated buying a new car. He was quick to respond to all of my questions and concerns and made the process easy and enjoyable! More

by vkj215
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Cottingham
Nov 21, 2022 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Spencer was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

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