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Jim Ellis Volkswagen of Kennesaw
Kennesaw, GA
2,904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 492 service reviews
March 30, 2026
Excellent service and attention to detail. We came from NC and Alex made sure I got the service needed in a timely manner.I will be returning to this dealership for any work/maintenance. We came from NC and Alex made sure I got the service needed in a timely manner.I will be returning to this dealership for any work/maintenance. More
by cathywp
Employees Worked With
Alex Lewis, Kevin Hartley, Jacob Puckett, Alana Escobedo, Garrett Steele
February 23, 2026
Great experience every time! Friendly advisor and very knowledgeable. Clean and comfortable waiting room. They made sure to explain everything and were very helpful too. Friendly advisor and very knowledgeable. Clean and comfortable waiting room. They made sure to explain everything and were very helpful too. More
by Haleyshumway1
Employees Worked With
Alexander Lewis
February 22, 2026
The customer service was outstanding from start to finish. Alex Lewis was attentive, professional, and truly cared about addressing my concerns. Every question was answered clearly, and I felt valued finish. Alex Lewis was attentive, professional, and truly cared about addressing my concerns. Every question was answered clearly, and I felt valued as a customer. It’s refreshing to experience such genuine and efficient service. More
by Sherl
Employees Worked With
Alex Lewis & Daniel S.
January 26, 2026
Quick response to assigned appointment schedule maintaining ongoing communication updates regarding my vehicle. Service writer was incredibly responsive and impressive maintaining ongoing communication updates regarding my vehicle. Service writer was incredibly responsive and impressive More
by macterris
Employees Worked With
Josh
October 09, 2025
Took my Atlas in for the 10,000 miles service. Alex was simply kind, polite and very professional. He kept us informed with everything and service was prompt. Thank you. Desiree Alex was simply kind, polite and very professional. He kept us informed with everything and service was prompt. Thank you. Desiree More
by Jodyrosant
Employees Worked With
Alexander
September 04, 2025
Jim Ellis service department is top notch. Took my car in for an intermittent windshield wiper issue, I was concerned that they say I was crazy that everything was ok, but to my surprise they Took my car in for an intermittent windshield wiper issue, I was concerned that they say I was crazy that everything was ok, but to my surprise they were able to reproduce the issue, fix the fault switch and control module and have my vehicle back to me within a day. More
by mikeputnam56
Employees Worked With
Alex Lewis
September 01, 2025
Went for routine service and it turned into a nightmare. Claimed my one year old car shut down during service and wouldn’t restart and then lost my car in the lot and couldn’t find it, then found it and dro Claimed my one year old car shut down during service and wouldn’t restart and then lost my car in the lot and couldn’t find it, then found it and drove it up despite claiming it would start. & never called me to tell me anything was wrong or that it was ready even though it had been 5 hours so I showed up to ask if it was ready and got all this mess. Took an hour and a half to pick up my car and nothing was wrong with it and I was told it was an inexperienced tech that screwed up. I almost left the lot with a loaner for no reason! Disaster! More
by Reviewname
Employees Worked With
Alex , Garrett Steele
