Jim Falk Nissan of Maui

Communication uncaring, no follow up , miss diagnosed my car Communication uncaring, no follow up, wrong diagnose , will not return ,will not refer. I called on a Monday for info, never returned my I finally ca Communication uncaring, no follow up, wrong diagnose , will not return ,will not refer. I called on a Monday for info, never returned my I finally called back on Saturday. More

Not on top of things and too much run around.. Recently went in to do a KEY FOR KEY @ Jim Faulk Nissan and they said the pay off will take 2 weeks for my trade in. Its been 3 weeks now and still NO Recently went in to do a KEY FOR KEY @ Jim Faulk Nissan and they said the pay off will take 2 weeks for my trade in. Its been 3 weeks now and still NOTHING! Still wait up ng. Went in to see why there was no activity or movement. They said it's gonna b paid before the 4th of this month. July and a advisor was to call me.. NO CALL! still waiting! I went to Nissan cuz they WAS the best back then. But NOW.. BAD CUSTOMER SERVICE! And to add.. MY NEW CAR LOOKED LIKE WASN'T EVEN WASHED! My roof and hood was still DIRTY! More

Jake is very thorough and friendly. Every visit never disappoints me. Got a free car wash too. Love having the shuttle to kill some time. He is also awesome. Didn't get his name tho. disappoints me. Got a free car wash too. Love having the shuttle to kill some time. He is also awesome. Didn't get his name tho. More

This was my first time getting my car serviced here at Jim Falk Nissan. I was not disappointed that I chose to come here. I was mis diagnosed at another car service location for services that would have Jim Falk Nissan. I was not disappointed that I chose to come here. I was mis diagnosed at another car service location for services that would have cost $1,000 more. Zach was so great at keeping me informed as to what was going on with my car. I had my 2 year old with me so Peter dropped us off at the mall while the car was serviced and picked me up after. They were great in every aspect of service. Car is running great! More

I bought a car in March and there were electronic items that went wrong with it. I had a 90 warranty for saftey items. I had to leave out of town and Manny drove me to the airport =- they fixed my car whi that went wrong with it. I had a 90 warranty for saftey items. I had to leave out of town and Manny drove me to the airport =- they fixed my car while I was out of town and picked me up at the airport. Manny also went the extra mile and had the manufacturer fix the a/c (non safety)item that saved me close to $1000.00. I would not recommend the used car salesman Larry or his boss Ivan - I had to wrestle with Ivan to get the electronics worked on - but once it was ok'd and Mark and Manny took over - it was unbelievable service. I would go back to them in on hot second. More

If you don't mind paying 4-5k over retail this is the place for you, also service center sucks so be prepared to dance if you have any issues with your new purchase. Service staff are very unfriendly an place for you, also service center sucks so be prepared to dance if you have any issues with your new purchase. Service staff are very unfriendly and not help ful. If you don't mind paying 4-5k over retail this is the place for you, also service center sucks so be prepared to dance if you have any issues with your new purchase. Service staff are very unfriendly and not help ful. More

Kevin was EXCELLENT! I have never felt so comfortable and stress free when purchasing a new car. He gave us options and assisted us to meet our financial obstacles. I will definitely refer family and f and stress free when purchasing a new car. He gave us options and assisted us to meet our financial obstacles. I will definitely refer family and friends to Kevin. Another excellent team player was Mike. He took his valuable time to really explain our situation and get us the best loan possible. They have a really outstanding team. Everyone was friendly and Alex even went out of his way to entertain my daughter while we were finalizing our deal. They got a new customer for life! More

We had a great experience from the first time we entered the dealership. Andy was a great salesman in every way. I felt comfortable buying from him, and he went out of his way to make everything go smooth the dealership. Andy was a great salesman in every way. I felt comfortable buying from him, and he went out of his way to make everything go smoothly. I would highly recommend Andy if you go to this dealership. More