Stivers Chevrolet - Service Center

bad did not honor sales agreement ripped off will not happen again.nothing more to say happened once before i,am finished with this org cannot deal with kind of treatment ripped off will not happen again.nothing more to say happened once before i,am finished with this org cannot deal with kind of treatment More

Excellent service and professionalism. They worked around my schedule, had me in and out in exactly the time frame that was discussed. I’m not going anywhere else for any of my vehicle needs. my schedule, had me in and out in exactly the time frame that was discussed. I’m not going anywhere else for any of my vehicle needs. More

A very friendly very helpfulA very active person always A very friendly very helpful A very active person always ready to help people. She is a very special person that every dealer must have A very friendly very helpful A very active person always ready to help people. She is a very special person that every dealer must have More

Great service Fast and friendly service. Took my truck in for warranty/recall service and had it done within an hour. They took the time to answer all questions tha Fast and friendly service. Took my truck in for warranty/recall service and had it done within an hour. They took the time to answer all questions that I had about the service schedule. Thanks! More

Daniel The service department took the time and expertise to take care of the service I need it. With out a doubt I would recommend the service section. The service department took the time and expertise to take care of the service I need it. With out a doubt I would recommend the service section. More

Horrible I was overcharged the quoted price my car was not Detailed!!! I waited for over 4 hours completely unacceptable! I can not believe this. Horrible I was overcharged the quoted price my car was not Detailed!!! I waited for over 4 hours completely unacceptable! I can not believe this. Horrible More

Service My recent visit to the service department wasn’t a very good experience. I dropped off two of my vehicles for service they didn’t have any courtesy ve My recent visit to the service department wasn’t a very good experience. I dropped off two of my vehicles for service they didn’t have any courtesy vehicles available. The service advisor didn’t pay attention to what I needed done for service. I say this because I specifically told him to replace the battery in the vehicle because The vehicle had the original battery since I purchased the car from (Capitol) in 2012 and Advised the advisor you should be able to know what service was needed since all services have been completed within your establishment and. I receive a call three hours later informing me I need a battery in the vehicle at this a point I became extremely frustrated because when I dropped the I had already advised the advisor of this. When I question the advisor what else needed to be to done to the vehicle he stated he had to get back with me on this issue. I know for a fact the air conditioner is not working, the airbag service indicator light continues to turn come on and low air pressure to tire and none of these items were addressed with me and no request was made to have these items corrected. To make a long story short both of my vehicles were there all day, and nothing was done except the battery was changed assumed everything had been take care the of which is not the case at all. Once I arrived to pick up my vehicles they were unable find my paperwork Result me waiting to about closing time get my paperwork. The following day my spouse called the advisor inquiring why lights were still coming on on dashboard advisor was supposed To follow up with technicians and return call to my spouse she have still not receive a call back. Vehicle #2 I advise the advisor that the check engine light came on when I was enroute home from Tennessee the advisor told the code was the fuel pump Code and Chevy has come from corporate to address the issue. I brought this vehicle three weeks prior to the service plan they should have changed it without questions asked. It’s not like it’s a recall issue if pay for a service it need to be fixed. I don’t even know if they addressed one of the recalled items because it’s still a concern on my Chevy APP. Service department has declined significantly I have been dealing with the service department since 2005, I didn’t know why there has been such a extreme turnover rate with the personnel in the service department but there is improvement that need to happen or it’s going affect your establishment that could cause you to lose business within your establishment. More

Very gd n prompt They service very polite n on time with appointment would recommend them 2 anyone .very please with the time n quality of the work.they check n top of They service very polite n on time with appointment would recommend them 2 anyone .very please with the time n quality of the work.they check n top off all of my fluids More

Excellent customer service! Ms. Nikki is an Awesome employee who answered all of my questions and gave me expert advice on how they will complete the work on my work vehicle (Che Ms. Nikki is an Awesome employee who answered all of my questions and gave me expert advice on how they will complete the work on my work vehicle (Chevy Tahoe)! More

Not able to fix car On my third trip to the dealership to fix my vehicle, the technician was not able to fix the problem. My vehicle was given low priority because it was On my third trip to the dealership to fix my vehicle, the technician was not able to fix the problem. My vehicle was given low priority because it was warranty work. I will likely never return. More