Stivers Chevrolet - Service Center

Good service The service was handled in a professional manner. I was kept informed. The facility was clean and well kept. I will continue to use this facility. The service was handled in a professional manner. I was kept informed. The facility was clean and well kept. I will continue to use this facility. More

Fixed it Right Away After having my vehicle serviced I went to pick it up after hours bit before I could leave the parking spot I noticed the air pressure in the passenge After having my vehicle serviced I went to pick it up after hours bit before I could leave the parking spot I noticed the air pressure in the passenger side was way below recommendation. I got out the car and saw a screw in my tire. I left the vehicle there called Stivers the next morning and they made arrangements to fix it as soon as I brought the key back to them. Within an hour the tire was fixed at no charge. I appreciate the prompt service and always friendly staff. My vehicle is running great and I will continue to bring my vehicle to Stivers if I can continue to receive great service. More

Disappointed I was asked to have my vehicle there at 10:45. I was there at 10:30. I was told 3 or 4 hours. At 2:00 we went to check on the car, we saw that they ha I was asked to have my vehicle there at 10:45. I was there at 10:30. I was told 3 or 4 hours. At 2:00 we went to check on the car, we saw that they had not even started on it yet. When we asked for some clarity, young man said he was not our tech and ours had went home for a family emergency. No one could find our paperwork. when we asked for a service manager, we were told he was at lunch. In known to us the service director was sitting in an office 2 feet from my rant but we were told no one was available to help us. Finally able to get the attention of said director after a sales associate pointed him out to us. Words to describe your service dept. ( sign in area only ).. unprofessional, unreliable, rude. My experience... I was frustrated, disappointed, and annoyed!! My2020 Traverse will never be taken back to your dealership again! More

Recall Service I scheduled a 9:30AM recall service for my vehicle and never received a call that it was completed. I called at 4:00PM to checked the status and had t I scheduled a 9:30AM recall service for my vehicle and never received a call that it was completed. I called at 4:00PM to checked the status and had to leave a message on the answering machine and never received a call back. My coworker gave me a ride to the dealership and when I arrived at 4:30PM the vehicle was still in the shop being repaired. The recall was for a defect in the seat belt pretension, I am no mechanic but I do not believe it takes a full day to repair a minor problem such as this. The actual service, the mechanics, sales people, and staff are great and I hope this is an isolated service. Besides the above comment, I would recommend this dealership for all your Chevrolet needs. More

A waste of my time Went in to get my heat fixed and get an oil change, made an appointment, got there at 8 am and left my car there all day. They called me at 11 and sai Went in to get my heat fixed and get an oil change, made an appointment, got there at 8 am and left my car there all day. They called me at 11 and said my oil change was done. Which is not the main reason I went there. I can get cheap oil changes at precision tune or grease xxxxxx. Wanted my heat fixed that day. Especially with me leaving it with them all day. They still had 5 hours to work on my heat. They didn’t even look. Probably won’t go there any more. Service was horrible. More

Appointment was not verified properly My husband went for a oil change and he told the check in rep, but the rep never verified the wrong service was booked until after they completed the My husband went for a oil change and he told the check in rep, but the rep never verified the wrong service was booked until after they completed the service. More

HORRIBLE Went for a oil change service rep was very nasty didn't want to be bothered was on his cell phone and was upset like I interrupted him and talked to Went for a oil change service rep was very nasty didn't want to be bothered was on his cell phone and was upset like I interrupted him and talked to another customer in the waiting area had the same experience and he had an appt I will be using jim hudson from now own.. More

Started out Great end up wondering!!! Friendly service greeted me upon arrival and handle my concerns very quickly after work was done no explanation of details of work.!!! Would like to Friendly service greeted me upon arrival and handle my concerns very quickly after work was done no explanation of details of work.!!! Would like to know about the parts and if it was under warranty. More

Oil change with female car questions At first , the dealer seem like he wasn't interested in my questions concern you car. After making this known to him, he tried to be a little nicer. At first , the dealer seem like he wasn't interested in my questions concern you car. After making this known to him, he tried to be a little nicer. The other dealer that took my car was very helpful and kind on the other hand though! More

Corvette warranty work The service department handled my warranty work, one of which was pretty time consuming, in an efficient manner. I dropped my car off thinking it migh The service department handled my warranty work, one of which was pretty time consuming, in an efficient manner. I dropped my car off thinking it might be several days before getting it back. To my surprise, my car was ready by late afternoon. More