Stivers Chevrolet - Service Center

Quality Service. The service received during my last visit was above board. They completed the recall on my vehicle, changed the oil and rotated my tires. My tahoe is The service received during my last visit was above board. They completed the recall on my vehicle, changed the oil and rotated my tires. My tahoe is running smoothly. More

Excellent Service Always courteous and hospitable. I love how he recommends certain services based on the needs of your vehicle. Awesome customer service at this dealer Always courteous and hospitable. I love how he recommends certain services based on the needs of your vehicle. Awesome customer service at this dealership location. More

Terrible experience. Let me start by saying That earlier in October I took one of my company’s fleet vehicles to Herndon Chevrolet in Lexington and had a great experience. Let me start by saying That earlier in October I took one of my company’s fleet vehicles to Herndon Chevrolet in Lexington and had a great experience. On Monday 10/28 I attempted to call and schedule an appointment for a second fleet vehicle with Stivers. No one answered the phone either of the times I attempted to call. I decided to just drop it off for service (oil change and recall repair on brake pedal for my Silverado) and pick it up when it was ready. By Wednesday I had not heard anything, so I called to check in. No one answered. I left a detailed voicemail asking for an update. No one called me back. I called again later in the afternoon. Again no one answered. Thursday morning, 10/31, I attempt to call again. No one in the service department answered this time either. A bit on edge, I decided to go over there to see what was going on. The service representative happily tells me that the truck is ready to go. He asks for a signature on the shop order and I notice that the truck has apparently been ready since 8:15am on 10/30. This is madness. I rely on my vehicle to make a profit for my company (and earn a check for myself) and this outfit allows my vehicle to sit on their lot for 24 hours after it’s ready, never calls me, and NEVER ANSWERS THEIR PHONE? Good thing I finally came looking for the truck, otherwise I’d probably still be waiting. Melissa Ernst is the name on my ticket, but I honestly couldn’t tell you who she is and if she helped me at all. I was forced to select names of who did ‘help’ me, and since her name wasn’t available I opted to select everyone else’s. AVOID AVOID AVOID this place. More

Brakes and rotary Mr. Jason kept me up-to-date as to what I needed, he was professional and ,polite. Jason made sure that the correct work was done. Mr. Jason kept me up-to-date as to what I needed, he was professional and ,polite. Jason made sure that the correct work was done. More

It was Outstanding. My service work was great , Ms. Nikki is nothing but the best, Tom is the guy who dose all of my service is always great . My service work was great , Ms. Nikki is nothing but the best, Tom is the guy who dose all of my service is always great . More

Great Service These guys are great! Much nicer and friendlier group of folks since the 2 years I've been going here..Keep up the excellent work!! These guys are great! Much nicer and friendlier group of folks since the 2 years I've been going here..Keep up the excellent work!! More

Oil change and recall Pleasent and helpful. Nikki is great. Wouldn't take my truck anywhere else. They know me and greet me on arrival. Usually finished fairly quickly Pleasent and helpful. Nikki is great. Wouldn't take my truck anywhere else. They know me and greet me on arrival. Usually finished fairly quickly More

Quick and easy people! They’re honest about there service Being that I have a warranty and they still treated me like I didn’t meant the world to me. They remained honest thru the whole process. You can trust Being that I have a warranty and they still treated me like I didn’t meant the world to me. They remained honest thru the whole process. You can trust them. More

Amber is bomb.com Amber was very healpful and took her time trying to assist me with my car! She definitely deserves a raise because she’s goes above and beyond for cus Amber was very healpful and took her time trying to assist me with my car! She definitely deserves a raise because she’s goes above and beyond for customers!! More

Vacation I was on my way to the mountains of North Carolina and my car started beeping and overheating and I pulled over to a rest stop and called Stivers and I was on my way to the mountains of North Carolina and my car started beeping and overheating and I pulled over to a rest stop and called Stivers and they took me immediately. They told me it was my water pump they would be able to fix it the next day and then I was on my way. They could not have been any nicer I wish that they were in Florida. Thank you again Stivers for helping me all in a spur-of-the-moment. More