Stivers Chevrolet - Service Center

oil change Went there to get a oil change and a tire rotation oil change got done tire rotation did not. Highly upset was not happy with the customer service Went there to get a oil change and a tire rotation oil change got done tire rotation did not. Highly upset was not happy with the customer service More

Was not to happy this time. I was very disappointed with my experience this go round. I came back to Stivers due to the fast service & great experience I had the first time I cam I was very disappointed with my experience this go round. I came back to Stivers due to the fast service & great experience I had the first time I came to have my Car serviced there. Well this time I was simply in for an oil change & tire rotation and my appointment was at 1:30 but did not leave until around 4. That is ridiculous to me. Going to dealerships on a first come first serve basis still have never waited that long. The other problem was no one was kind enough to give me updates on my vehicle until seeing the frustration on my face. There were 2 gentlemen that were trying to find out & speed up my process so I thank them for everything they did. I may try again to see if it was just something really bad going on that day but customer service and communication is the key to everything. I fo not know the to men who help me in the end but one was a young man with Dreadlocks. Since I have to choose an answer fir would I recommend this service I am choosing no this time but previously I would have chosen yes. More

Great service and friendly people . Everyone in the service center treated me with professionalism and respect. Nikki was particularly friendly and helpful. I am a repeat client who is v Everyone in the service center treated me with professionalism and respect. Nikki was particularly friendly and helpful. I am a repeat client who is very satisfied by the service I received. More

To much to type Call if you want me to explain.Nikki is always great though.unorganized from the beginning didn’t do what was suppose to be done! Call if you want me to explain.Nikki is always great though.unorganized from the beginning didn’t do what was suppose to be done! More

Service Everyone was very helpful. They went out of their way to help me. Jeremy tried every way he could to resolve my issue. I am happy with the service I r Everyone was very helpful. They went out of their way to help me. Jeremy tried every way he could to resolve my issue. I am happy with the service I received. More

Very efficient They are very good at explaining what's going on with the vehicle. They got the vehicle in and out quickly . thank you very much They are very good at explaining what's going on with the vehicle. They got the vehicle in and out quickly . thank you very much More

Well done Excellent customer service very friendly and helpful staff I will definitely recommend to everyone I know I hope the other people think same way well Excellent customer service very friendly and helpful staff I will definitely recommend to everyone I know I hope the other people think same way well done More

Oil change Everything was good except the mechanic got oil all over my steering wheel. Had to clean it off when I got home. It really annoyed me me driving home Everything was good except the mechanic got oil all over my steering wheel. Had to clean it off when I got home. It really annoyed me me driving home with it like that! More

Takes way too long This is the second time this has happened. I was told it would take about an hour for a oil change. I had an appointment for 10:30. I arrived just bef This is the second time this has happened. I was told it would take about an hour for a oil change. I had an appointment for 10:30. I arrived just before 10. Was told there was one car ahead of me. It was after 2 before it was ready. More

tire repair I Called the dealership service department, explained to the customer service representative that I needed a tire repaired. Scheduled an appointment f I Called the dealership service department, explained to the customer service representative that I needed a tire repaired. Scheduled an appointment for the following day. More