Stivers Chevrolet - Service Center

Timely and professional I made an appointment for an oil change. They were ready for me when I arrived and it didn't take all day. I was pleased. I made an appointment for an oil change. They were ready for me when I arrived and it didn't take all day. I was pleased. More

Frustrating. Not valued as a customer (since 2001). Arrived at the service department and stood in the middle of the floor waiting to be acknowledged. One writer was on the phone. Another was casually f Arrived at the service department and stood in the middle of the floor waiting to be acknowledged. One writer was on the phone. Another was casually flipping pages in a magazine. The other was leaning back in his chair, arms crossed, chatting with a mechanic. Obviously not business by the chuckling and body language. After a few minutes they broke up and he asked me, “Whacha need?” Told him the problem and he responded, “We’re real backed up. Might take us a couple of days”. Told him a couple of days was no problem. A week and a half later, having heard nothing, I called the writer to be told the part was on back order but he would mark it as “customer down “ and that would speed it up. I had two questions: 1. Why didn’t he call me when it was obvious it would take more than a “couple of days”. 2. Why didn’t he use the magic designation after , say, a week? Answer: Real busy. By the way, the lady at the payment window (Nicki, I think) is always fabulous. Might consider having her train the writers in customer appreciation. When Mike Lassard was there things were great. After he was deservedly promoted to parts mgr, not so much. Please tell Nicki, after 18 years as a customer, I will miss her. More

Great Company I bought my car in 2016 and anytime I had any issues or questions they checked my car and told me what was wrong in a short period of time. If I was n I bought my car in 2016 and anytime I had any issues or questions they checked my car and told me what was wrong in a short period of time. If I was not able to fix the entire problem they worked with me to fix the most important problem and I come back and fixed the other part. Great staff. Very friendly and will make your visit very welcoming. More

Overcharge!!! I would like for you guys to go you tube and look at the video of replacing a MAP sensor on a 2009 Chevy avalanche. It takes a total of 2 minutes, why I would like for you guys to go you tube and look at the video of replacing a MAP sensor on a 2009 Chevy avalanche. It takes a total of 2 minutes, why would I be charged $195 for labor. It is literally removing 2 screws. More

Service tech needs new job I took truck to dealership for repairs. Keep my truck for 4 days without offer for loaner vehicle. Did not complete repairs paid for. Fog light still I took truck to dealership for repairs. Keep my truck for 4 days without offer for loaner vehicle. Did not complete repairs paid for. Fog light still out, needs bulb. Charged 130.00 for tailgate that wasn't repaired. Customer pay shop charge for repair order? More

Wonderful Vanessa was very friendly and helpful. Vanessa took the time to explain to me what was going on with my car. Vanessa was even kind to my son. Vanessa was very friendly and helpful. Vanessa took the time to explain to me what was going on with my car. Vanessa was even kind to my son. More

Radio issues and tire leak I scheduled an appt at 8 in the morning to have my car looked at for radio not working and low tire pressure in front right tire that I was pretty sur I scheduled an appt at 8 in the morning to have my car looked at for radio not working and low tire pressure in front right tire that I was pretty sure had a nail in it. It wasn’t until I was leaving out the door that they told me I’m going to owe a minimum of 130 for diagnostic fees. I said that’s fine but let me know the diagnosis before doing anything else with radio. It took me calling 3 times during the day to get an answer just on diagnostic. At 3:45 pm I finally got an answer saying it would be $800 to replace the amplifier. I said do not replace it I’ll be there to pick it up. They then told me I also need new Back breaks. I show up 45 minutes later and I am told to wait in sitting area because they are putting everything back together. At this point I am irritated because if I said do not replace it, why was anything “taken apart” on my car. I pay the diagnostic fee and go to my car to turn it on and radio is working great. I go back in to ask why all of a sudden this is working and I’m informed that it was “reset”. So my question at this point is why was this not tried originally before telling me I will need to pay upwards of $800, which they knew wouldn’t happen, so they decided to take my rear tires off to inspect breaks? I never asked for anything else to be done. I felt that I was just a customer they were trying to get money from. And the end it all, my front right tire was never even looked at. I purchased this car from another dealership that I felt was doing the same thing and hoped by going to Stivers I would get honest help, and I don’t believe I did and am hesitant to return. When searching on the internet for issues with radio not working there are pages of forums for Chevy saying to always try resetting, so surely this qualified macanics would know to try this as well before saying the amplifier needs replacing for $800. Very disappointing More

Always leave car dirty I always keep my Stingray spotless. Everytime I have my car serviced it has come back with oil smears on the steering wheel, doors, and or hood. Deale I always keep my Stingray spotless. Everytime I have my car serviced it has come back with oil smears on the steering wheel, doors, and or hood. Dealer has never clean car as expected after every service. More

Deceiving Service Stivers Charged me about a $1000 and then the Power Train warranty covered the remaining work. I should have not been charged for anything but my oil Stivers Charged me about a $1000 and then the Power Train warranty covered the remaining work. I should have not been charged for anything but my oil change. I will not use the Stivers service department ever again. I was certainly disappointed with the service on my first Chevy Vehicle ever. More

Oil change, tire rotation Quick service and very informative on what was to be serviced. Was early for appointment and they took my car on back. No delay this time. Quick service and very informative on what was to be serviced. Was early for appointment and they took my car on back. No delay this time. More