Stivers Chevrolet - Service Center

Overcharging is an understatement Car had trouble starting. Took it in to get looked at. They tell me that it would be $240 to change a battery. Called around to get a quote and got s Car had trouble starting. Took it in to get looked at. They tell me that it would be $240 to change a battery. Called around to get a quote and got several lower prices but didn't bother because at that point it would have been too much of a hassle. Plus I trusted that the recalibration that they had to do was needed or I would have done it myself. Then they quoted me a price of $400 for something (replacing air actuator) I ended up doing myself that only costed me $15 and roughly one hour of my time. This is the very reason I am weary using dealerships for service. More

Vehicle service issues The professionalism is good from the service advisors but the quality of work that is being done and upper management customers service is extremely p The professionalism is good from the service advisors but the quality of work that is being done and upper management customers service is extremely poor. More

Customer service My visit to the Chevy dealership for service was amazing. I was greeted by Vanessa was a smile and a willingness to help me. I provided my informati My visit to the Chevy dealership for service was amazing. I was greeted by Vanessa was a smile and a willingness to help me. I provided my information and she then proceeded to help me. Once she was aware that the service would take longer than normal, she ensured i was able To get a loaner to get me to work. Thanks to Vanessa and Nikki made day was pleasant. More

Poor customer service Service writers are lazy except Nikki. She gets dumped on. I have pictures of service writers on their phones while I waited in line to get help. I we Service writers are lazy except Nikki. She gets dumped on. I have pictures of service writers on their phones while I waited in line to get help. I went to schedule service the other day and they also pointed to Nikki. She goes at full speed while the others play on their phones. I took pics of that. Tell Nikki Cruze Crash customer she does a great job. Yes, last year they also crashed my Cruise while in for service. Ask her about her Crash Cruze customer. She will know who I am. More

Great establishment The customer service is great and the prices are reasonable. They are pretty fast with the turnaround and you never have to wait a long time for an ap The customer service is great and the prices are reasonable. They are pretty fast with the turnaround and you never have to wait a long time for an appointment. More

Excellent Service is always at Stivers Chevrolet.I I have come to Stivers at other times for oil changes. Stivers Chevrolet, always have excellent customer service. Vanessa Matthews, made sure I was t I have come to Stivers at other times for oil changes. Stivers Chevrolet, always have excellent customer service. Vanessa Matthews, made sure I was taken care of in the service of my vehicle, in making sure I did not have to wait long hours there on my vehicle, she asked did I want to remain or get a courtesy ride home, I chose the latter. I apologize to the driver, I do not remember his name, excellent driver and very professional and very courteous. THANKS TO ALL THE STAFF WHO MADE IT POSSIBLE AND EASIER for the service of my. vehicle. More

Did not fix the problem All of the employees here are very nice and are quick to serve you as soon as you arrive for your appointment time. The first time I took my car to th All of the employees here are very nice and are quick to serve you as soon as you arrive for your appointment time. The first time I took my car to the service center, I had a positive customer service experience overall. However they did not really listen to the core problems I was having with my vehicle. After leaving 3 hours later, I drove away and the problem occurred again, went right back and spent another 2 hours and another 100 dollars. The issue was fixed for approximately 2 weeks then all of the issues arose again. I took my car back, left it with them and they provided me a loaner, they never called me with any updates and I had to periodically call them & waited 3 weeks to get my car back. The day I picked it up, I was told “sorry we can’t figure it out, have a nice day” and handed my keys over with a giant crack across the windshield that I am now having to replace. I was expecting a much better experience but unfortunately it was not. I interacted with a variety of people at this service center but I can’t remember most of their names. More

Appreciative I am appreciative of the time that Darrell took to ask the mechanic to explain to me the reason why I thought there was a problem. I suggested that I am appreciative of the time that Darrell took to ask the mechanic to explain to me the reason why I thought there was a problem. I suggested that I adjust my driving and he agreed. I was prepared to pay the diagnostic fee and Darrell waved it. Again I was appreciative. PS- am sorry that I didn’t catch the fellow’s name. Please forward this to the two fellows Katherine D. More

Car repair drop off with dealership Nikki and Vanessa are great!!! And the guys who dropped me off and picked me up from work were as well. This makes me having to drop off my car on a w Nikki and Vanessa are great!!! And the guys who dropped me off and picked me up from work were as well. This makes me having to drop off my car on a work day a NO STRESS event!! More

Excellent Customer Service Nikki always provides excellent customer services to all customers and she does it with a great smile She makes sure that I am offered with the best Nikki always provides excellent customer services to all customers and she does it with a great smile She makes sure that I am offered with the best service possible. More