Stivers Chevrolet - Service Center

Inconsistency I always get a different person when I call which is fine. I get that several people work in the service dept., however they should all quote the same I always get a different person when I call which is fine. I get that several people work in the service dept., however they should all quote the same prices for the same repairs. Starting from the cost of my diagnostic testing down to the quote for the work the numbers kept changing. When I called I was quoted a cost of $89 for the test decided not to use them it went to $139. I called by phone told them exactly what was wrong I was told about $460 then got a call back the same issue is now about $780. Yet when I asked him to break the cost down the gentleman gave me what it would cost for the labor and what the part cost and needless to say it didn’t total $780. He told me the rest was miscellaneous. Ummm ....how do you put a price on miscellaneous???? A similar situation happened when I took my sons car there but I gave them the benefit of the doubt...big mistake. More

Awesome The staff was very friendly . They had vending machines available which made the time go by a lot faster. The service was good my light was as good as The staff was very friendly . They had vending machines available which made the time go by a lot faster. The service was good my light was as good as new . Definitely made a difference in driving at night . I appreciate the service . More

Nikki She is very compassionate about the customers! Great personality!! JD (font sure of his last name) was extremely helpful and listened to what I had to She is very compassionate about the customers! Great personality!! JD (font sure of his last name) was extremely helpful and listened to what I had to say about my vehicle. He didn’t disregard what I told him about my vehicle because I’m a female. More

Great Service The customer service and the maintenance repairs were great. My vehicle was serviced in a timely manner and everyone that I came in contact with was The customer service and the maintenance repairs were great. My vehicle was serviced in a timely manner and everyone that I came in contact with was very courteous and professional. More

Took a week to figure out what was wrong with my car! It took them a week for the technician to figure out what the issues were with my 14 chevy Malibu and why it wouldnt start, then told me it would be o It took them a week for the technician to figure out what the issues were with my 14 chevy Malibu and why it wouldnt start, then told me it would be over $1000 to fix! Apparently some wires need to be replaced. They didn't tell me which wires. Then they said the tech cleaned some of the wires and the car was running just fine after telling me off of that. When I picked up my car I was told they couldn't give me an estimate as to how long cleaning the wires would hold up. I expect something like that from a normal mechanic. Not the technician at the Chevy dealership!!! More

Service is Excellent because of Nikki I can always depend on Stivers Chevrolet Service Department to take care of me. Even though I do not require a rush service on my vehicles, I can alwa I can always depend on Stivers Chevrolet Service Department to take care of me. Even though I do not require a rush service on my vehicles, I can always drop off my vehicle & still get it back sooner than expected. I would tell them to take their time but would get a call within 24 hours that they are starting the work on my vehicle. It is very rare to have this kind of quality service from a dealership and I credit all of this to Nikki Silveria. She is the driving force of customer service & satisfaction. To not recognize her for this would honestly be an insult to her exceptional service. She takes care of your customers. I believe Stivers should return the favor. And by the way, she needs to go and train the guys at Stivers Hyundai on basic customer service. Finance & Sales, all the way up to the store manager. They are the polar opposite of Nikki and the team at Chevrolet. I absolutely DREAD going to Hyundai. They are all arrogant and down right horrible people. Ive dealt with many dealerships and they are hands down the WORSE dealership I've ever dealt with in my lifetime. I wish i never purchased a vehicle there. More

Great service and very friendly. I had a very very nice experience what's the service department. And a big thanks to the mechanic. They were all very friendly happy people.They got t I had a very very nice experience what's the service department. And a big thanks to the mechanic. They were all very friendly happy people.They got things right and I left with a smile. More

Great They good people and they do good work and they work fast and keep you up to date with your service good job thanks a lot They good people and they do good work and they work fast and keep you up to date with your service good job thanks a lot More

Service Great service. Friendly people. Explained charges, and issues with the vehicle. Only negative issue was grease left on my console that took me some ti Great service. Friendly people. Explained charges, and issues with the vehicle. Only negative issue was grease left on my console that took me some time to get removed. More

Pleased with my first visit I did not have an appointment, but they worked me in without a long wait. Very friendly. Will get my repeat business. New to the area and would gla I did not have an appointment, but they worked me in without a long wait. Very friendly. Will get my repeat business. New to the area and would gladly recommend service department More