Stivers Chevrolet - Service Center

Replaced water pump and provided other excellent services I make my remarks based on how I was treated by Mrs. Nikki, customer service receptionist for service when Stivers was formerly Capital Chevrolet. Exc I make my remarks based on how I was treated by Mrs. Nikki, customer service receptionist for service when Stivers was formerly Capital Chevrolet. Excellence was their forte; or at least when I worked with them. Today, I can say Miss Vanessa provides excellent service now under Stivers. I am very pleased with this last service provided. I would tell anyone about the team I am on. More

Great People Good Service Have been bringing my truck here for service for over two years Always get good service the people in the service department Nikki , Vanessa and P Have been bringing my truck here for service for over two years Always get good service the people in the service department Nikki , Vanessa and Phil always go out of their way to keep you informed make you feel special More

I thought appointments trumped walkins? I made an appointment for my truck and the woman on the phone told me they were running a special for oil change/ tire roto for $60! Great, a little p I made an appointment for my truck and the woman on the phone told me they were running a special for oil change/ tire roto for $60! Great, a little pricey, but I'll pay it... So when I arrived to drop my truck off at 9:55am my appointment being at 10am I had to wait for a solid 25 minutes just to talk to someone. So now I'm late for my appointment. I gave the guy my keys and told him I'll be back in an hour (given I had an appointment and it was just an oil change) he told me it would be longer than an hour, I asked, "why, it's just an oil change and I have an appointment?" He told me that they were busy and when they get slammed they don't follow the appointment. Wow! 1st time I ever heard that! Anyways, come time to pick my truck up the total price was $112 for a freaking oil change after I was told $60 the day before!!! So I'm livid, I'm not paying double what I was told. When I asked about it the guysaid you have to have a coupon, I guess I don't understand that when the TV promotions are telling everyone the specials going on. For those two reasons, the not following appointment book when you get busy and wanting to charge me over $100 for a freaking oil Change, literally almost double the amount I was told, is why I don't recommend this place. I'll take my business somewhere else. More

Thank you! Excellent and kind service! I have just moved into the area, and was worried about the charging on my Bolt. Stivers Chevrolet checked it out and expla Excellent and kind service! I have just moved into the area, and was worried about the charging on my Bolt. Stivers Chevrolet checked it out and explained why I might be seeing a difference. Thank you for giving me peace of mind and the patience to explain. More

Price is to high 413.00 for one tire. No am not happy . There are to high it cost me $413.00 for one tire.theyare too high it’s crazy.It it makes no sense on how much a higher cost and they need to let the There are to high it cost me $413.00 for one tire.theyare too high it’s crazy.It it makes no sense on how much a higher cost and they need to let the customer know more about what they are getting for their money.the tire are no good they keep Popping. More

Great Service My 2014 Volt stopped charging on Friday. I called Nikkie Silveria early Monday morning. Her Volt tech, Bill Webber would would be in on Tuesday. I My 2014 Volt stopped charging on Friday. I called Nikkie Silveria early Monday morning. Her Volt tech, Bill Webber would would be in on Tuesday. I was there early. Nikkie and Bill took my car in for service. Was called while I was having lunch to pick up my car. Car has been great since. Great service as usual. I really hope to be able to purchase another Volt from this fine dealership. Met with Calvin Wright while at the dealer. Explained to him what I am looking for in my next car purchase. More

Excellent Customer Service Vanessa and Nikki are quick and efficient with a pleasant disposition. I've gone to this Service Dept before and I was barely acknowledged. These la Vanessa and Nikki are quick and efficient with a pleasant disposition. I've gone to this Service Dept before and I was barely acknowledged. These ladies set the standard! Thank you for a job well done! More

Always receive awesome customer service I have been dealing with this location since 2007 when I first purchased my 2007 Avalanche. The service has always been great. However, with the add I have been dealing with this location since 2007 when I first purchased my 2007 Avalanche. The service has always been great. However, with the addition of the loaner vehicle, that makes even better. Nikki Silveira is always professional, caring, and customer service oriented. i have new service the deal with now and his name is Mike (not sure of the last name). Anyway, my initial impression is that he's customer oriented and want the ensure the customers are provided with an awesome service experience. Keep up the great work! More

Vehicle Drop Off When you drive up to drop off your vehicle no one comes out you have to go in and get help. What’s the ppurpose of the drive up lanes if you don’t com When you drive up to drop off your vehicle no one comes out you have to go in and get help. What’s the ppurpose of the drive up lanes if you don’t come out and assist customers. If you want us to put our cars in park and come then please put some signage outside directing the customer to do so. More

Very good experience I will be coming back good job Very good experience the service person was very knowledgeable and helpful and friendly I will bring my truck back again I am a very happy customer gr Very good experience the service person was very knowledgeable and helpful and friendly I will bring my truck back again I am a very happy customer great job. More