Stivers Chevrolet - Service Center

Quality Assurance The dealership worked me in on an emergency with my car. That’s commendable but I prefer someone other than a technician that works with cars because The dealership worked me in on an emergency with my car. That’s commendable but I prefer someone other than a technician that works with cars because it leaves a spell of fuel inside of my car. More

Timely, friendly, cheerful, accommodating. Everyone was nice. When I called they answered my questions told me what to do when I get there. When I got there I pulled up he came to the car I to Everyone was nice. When I called they answered my questions told me what to do when I get there. When I got there I pulled up he came to the car I told him part of problem and that I had called. The courtesy person was also there I ask him if he could take me to work he said sure let me get a car. The other guy took my number and said he would call me. I walked inside to wait for the courtesy driver. Vanessa asked me if I had been taken care of and if everything was okay. My ride to work was comfortable, safe and conversational it was pleasant. Mr. Neal called me later to let me know what my car needed, the cost, and how I wanted them to proceed. When I went back to pick up my car. The young lady behind the desk was as nice as she usually is. I got my car their was a setting on my car that I had previously had and I did not know how to get it back. Mr. Neal and another guy helped me. The other guy also should me how to get the setting that I wanted and he showed me how to check some other things. Over all I had a great experience. As always More

Great service! Vanessa was very helpful in making sure I understood everything going on with my car. She also was great about calling to fill me in with status updat Vanessa was very helpful in making sure I understood everything going on with my car. She also was great about calling to fill me in with status updates. My car was done efficiently within a day and now runs great. Thank you! More

Excellent in every aspect This is the dealership I purchased my 2015 Chevrolet Silverado Texas Edition from new in 2015. I have had all services to include oil changes here. Fr This is the dealership I purchased my 2015 Chevrolet Silverado Texas Edition from new in 2015. I have had all services to include oil changes here. From the salesman, his supervisor, parts people, service technicians and mechanics have always done a flawless job always treating me with the respect that I expect. I have complete trust and confidence in this dealership. More

Service Had great customer service. After diagnosis of car problem took advantage of shuttle service to take me home instead of waiting the few hours for repa Had great customer service. After diagnosis of car problem took advantage of shuttle service to take me home instead of waiting the few hours for repairs. When repairs complete I requested rather than them coming to pick me up and taking me back to dealership would it be possible to just bring my car to me. They were very kind and able to do that. I really appreciate them for that customer service. More

Long wait to repair My 2018 Traverse was in the shop twice for different reasons. 1st Time the service dept had my truck for 3 days. Truck was fixed with no problem. BUT, My 2018 Traverse was in the shop twice for different reasons. 1st Time the service dept had my truck for 3 days. Truck was fixed with no problem. BUT, a few weeks after that incident, another problem with the truck. I called service to get placed on hold for 25 mins so I hung up and went to the dealer. Service had my truck for almost 2 whole months saying the part needed was on back order. Even though we had a loaner that wasn’t equipped with all the features of our truck we still had to pay on a truck we weren’t driving. More

Quick and thorough service All staff very friendly. My appointment was for oil change and inspection. At that time there was a promotion going on. They rotated my tires at no All staff very friendly. My appointment was for oil change and inspection. At that time there was a promotion going on. They rotated my tires at no charge which I really appreciated and my car was ready in a timely manner ! I will definitely continue service at this dealership. More

Oil Change and Inspection This was my first service at Stivers. The Service Advisor met me outside. It was obvious that he had reviewed my appointment and knew why I was ther This was my first service at Stivers. The Service Advisor met me outside. It was obvious that he had reviewed my appointment and knew why I was there. I have already recommended Stivers to someone for service. More

Poor overall experience The history of non return phone calls, repeated visits for the same issues, lack of integrity , poor customer service over the course of several month The history of non return phone calls, repeated visits for the same issues, lack of integrity , poor customer service over the course of several months. I’ve still experienced the same issue with my vehicle and I just picked it up Friday after being without my vehicle for over a month. More

Great experience Great service .No problems at the dealership ,I just wish my time could have been shorter . Will continue service at this dealership ,always good ser Great service .No problems at the dealership ,I just wish my time could have been shorter . Will continue service at this dealership ,always good service . More