Jim Hudson Ford - Service Center

Fast service with a professional standard. I dropped my car off, was provided a free rental for the day, and was picking up my car the next afternoon. The work done on my vehicle was completed I dropped my car off, was provided a free rental for the day, and was picking up my car the next afternoon. The work done on my vehicle was completed at no cost due to the 100,000 mi. warranty added to the 2014 Ford Focus - though this was no haggle, no hassle. They completely understood and never once tried to finagle me into other services or unnessessary repairs, the entire was paid by Ford and completed with care by Jim Hudson. I'd gladly take my car back again. More

Car Service SurveyI I got prompt service and everything was explained. The service rep I dealt with was very professional and courteous. I've dealt with him before but I I got prompt service and everything was explained. The service rep I dealt with was very professional and courteous. I've dealt with him before but I can't remember his name. You can look up his name from my service record and date I went in. The lounge where we wait for our cars is very nice and the snacks were a nice touch. The only thing that I'm not happy with is that I take my car to the Jim Hudson service department faithfully for years and I can't understand why Jim Hudson does not generate discount coupons. I get discount coupons from other car service companies but not Jim Hudson. Why aren't we rewarded for our loyalty with the occasional coupon? I will not do another survey! I don't have Facebook and hate doing this with password and taking forever to verify this is me. You sent this to my address. More

Oct. experience The service is always good, but I think that the price was a bit high for the work that I had done. But everyone was very nice as always. The service is always good, but I think that the price was a bit high for the work that I had done. But everyone was very nice as always. More

only real problem was that the waiting room was too cold regular service --- oil change and tires rotated -- reviewed notifications received for recall notices and discussed when they could be done and how regular service --- oil change and tires rotated -- reviewed notifications received for recall notices and discussed when they could be done and how long it would take More

Basic maintenance and Takata airbag recall I was able to schedule an appointment that fit my schedule, on fairly short notice. Everyone I met, from the time I got out of my car in the service b I was able to schedule an appointment that fit my schedule, on fairly short notice. Everyone I met, from the time I got out of my car in the service bay, and when I picked it up later, were courteous, polite, and professional. They answered all my questions, and went over the work when complete. I could not have asked for any more. Thanks to all the folks at Jim Hudson Ford. You have my business. More

KINDNESS AND SERVICE My experience with Jim Hudson Ford has been a good one. My 2016 Fusion has been very well taken care of. My daughter has purchased 3 vehicles from J My experience with Jim Hudson Ford has been a good one. My 2016 Fusion has been very well taken care of. My daughter has purchased 3 vehicles from Jim Hudson, and one of our employees has purchased 1. If I ever have the need, I will most definitely buy from Jim Hudson Ford. More

Installation of hard top on F150 Went very smooth from ordering to install. Technician was careful as he put it on to prevent scratching my NEW truck and talked to me directly. (I w Went very smooth from ordering to install. Technician was careful as he put it on to prevent scratching my NEW truck and talked to me directly. (I watched through the window so I know he was careful). More

Car service Chris Weaver is great! We look forward to seeing him on our visits, very amiable and knowledgeable! He always makes us feel welcomed and is confident Chris Weaver is great! We look forward to seeing him on our visits, very amiable and knowledgeable! He always makes us feel welcomed and is confident in the work he does! More

Expensive repairs and unfriendly customer service Had my power steering die on my Escape, so I went in to have it diagnosed. They charged $350 for the diagnostics alone and the fix was going to be any Had my power steering die on my Escape, so I went in to have it diagnosed. They charged $350 for the diagnostics alone and the fix was going to be anywhere from $1500 to $5000 more, so I decided to look for a new car. I looked at cars similar to the Escape, including the newest model of the Escape. The salesman at Ford, Chris Jr.(who is also the son of the manager, by the way), was cordial and friendly while we were there, but we ultimately went with a Honda. A few days later he called to see if we'd be interested in coming in to talk about pricing on a new Escape, so I told him we went with a Honda. He said nothing for about ten seconds, and then said "Oh really?" and hung up on me. That's pretty representative of their customer service. They just want to get your money through pushy tactics, not earn your business through good and fair service. The service center was insanely expensive. The only reason I'm giving two stars is because John at the service center was completely honest and responsive to my questions. Otherwise you're better off avoiding this place. More

Disorganized? Service Department Second and last time bringing our vehicle for service to JH. After scheduling an appointment on their "convenient" online scheduler, including a det Second and last time bringing our vehicle for service to JH. After scheduling an appointment on their "convenient" online scheduler, including a detail list of issues and service request the car was dropped off on Friday before 9AM. When I dropped it off, 2 gentleman came out and greeted me, told me my "rep" was with another customer, took my name and number and my list. Later that afternoon, I called and waited on hold for almost 15 minutes to finally talk to my rep, Tony. He was not even aware my car was there as it was entered under the fleet company. Needless to say the car was not ready. Tony called the next morning explained that my car would be ready a little later. After 2 on Saturday, I go to get my car and well, we have to order a part. It is now Saturday close to 4PM and the car was returned with some of the issues resolved. We have to reschedule to come back (Not here) to get the rest of the services completed. One of the last and simplest request was to get the vehicle washed and cleaned which JH failed to accomplished. Tony, our service rep. was extremely apologetic and as helpful as he could be, but there seemed to be a lack of communication between the online system and the service reps. I am very busy and it seemed like I had to remember the "list" several times and repeat it. Only to leave with the main purpose (my 50K service) not completed. I have noticed the lack of survey after the service, but perhaps that would increase the attention to detail. Misc: $14.16 Parts: $24.98 Tax: $2.74 LABOR: $166.43 TIME WASTED: Priceless! "Experience it TWICE and you will definitely NEVER FORGET IT" More