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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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July 31, 2023

Terrible experience with management. Salesman was great. Management made it clear that they detest informed, literate customers. Never do business there. More

by markdsumner
Recommend Dealer
No
Employees Worked With
Samuel Poole
Aug 09, 2023 -

Jim Hudson Ford responded

We apologize wholeheartedly for the regrettable experience you encountered at our dealership. Ensuring customer satisfaction is our top priority, and we highly value your feedback. To promptly resolve this matter, please reach out to our Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

Aug 09, 2023 -

Jim Hudson Ford responded

Thank you for bringing this matter to our attention. Your feedback is highly valued as we continuously strive for improvement. To discuss your experience further, Please reach out to our Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com. We are eager to address any concerns you may have.

July 30, 2023

Excellent service very knowledgeable and easy to work with. Everyone was very polite and how to clean area to sit and wait. More

by ryanevan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2023

The service department is “best in class”. Paul Vaughn needs to receive the bulk of the credit for running such a professional operation. More

by douglasvaclav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2023

Love our car. Mom and my mother in law can get in the car much better. More

by PATSYMILLER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2023

Quick and easy, excellent professional employee. Very convenient concept of mobile service. I will continue to use this service as long as it is being offered More

by LEERUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
July 30, 2023

I've had my truck 3 months and was told that the white stains in the bed of my new truck would be taken care of. They have not. No one calls to follow up. More

by CHRISTINE29072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Jim Hudson Ford responded

We apologize wholeheartedly for the regrettable experience you encountered at our dealership. Ensuring customer satisfaction is our top priority, and we highly value your feedback. To promptly resolve this matter, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

July 29, 2023

Tony was a great salesman! I would go back to Jim Hudson to buy again! More

by lfblevins1956
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

Always there when you need them. Short waits. Friendly staff. Glad they are just down the road. More

by larry.fernandez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

I didn’t have an appointment and vehicles lined up. Bob saw me and he handled the need for a new park More

by Doobee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

The service department were friendly & gave a great customer service experience. They were thorough & answered all my questions. More

by JRB209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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