As a retirement gift, I purchased a new 2014 Dodge Journey SXT for my wife. It is perfect for her and she loves it! We've traveled more than 18 states in it and it has always given us excellent service. What impresses me most is the quality of care we receive from our dealer! In 2015 we had some trouble with the GPS unit which they promptly replaced with no hassle or question and no charge - it was under warranty. About 14 months later we experienced the same trouble. When we reported it, they told us they would have to order the unit and we were just over our mileage warranty expiration. It took over six weeks to get the part as Chrysler had changed the part number, but when they got it, they pulled the vehicle in and did the replacement at no charge, with no question and no hassle. The most notable thing was my wife didn't want to sit and wait the two hours it would take them to repair the vehicle, so they let her use Jim Knox's personal truck to go run around Hillsdale! How cool is that?
And finally, we noticed an oil leak after her last oil change so we got the car right in to Knox's service. I had read about literally dozens of horror stories concerning that vehicle. It seems the plastic oil filter adapter which is prone to cracking, was seldom covered under warranty, costing other Journey owners up to $800.00 to repair. I was very apprehensive.....until the wife got a call saying her car had been fixed and the repair was no charge - under the power train warranty!
Look guys, mechanical stuff breaks. Electrical stuff breaks. It's not how, it's when. The difference between our experience and many of those with the nightmares is the dealer. Jim Knox just rocks! We highly recommend them!