Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

service The pick up and drive back service, he was very friendly. Coffee was good. Very efficient and friendly. Fast, courteous and so far fixed what neede The pick up and drive back service, he was very friendly. Coffee was good. Very efficient and friendly. Fast, courteous and so far fixed what needed repair. Thank you all very much More

Good people Everyone is friendly and helpful. Kevin Kelly got me the truck I wanted for the price I wanted. This is my fourth vehicle from Orchard and couldn’t be Everyone is friendly and helpful. Kevin Kelly got me the truck I wanted for the price I wanted. This is my fourth vehicle from Orchard and couldn’t be happier with my experience. Kevin was outstanding. More

Oil Change and Tire rotation No appointment needed. Nice. They were done with in an hour. They told me how long and appropriately the costs. Spot on. My only issue is they don’t a No appointment needed. Nice. They were done with in an hour. They told me how long and appropriately the costs. Spot on. My only issue is they don’t answer the phone to quickly at the service department. More

Service The Orchard service group was very helpful with my seat problem. I was able to order the correct part which came in in two days and installed it in ab The Orchard service group was very helpful with my seat problem. I was able to order the correct part which came in in two days and installed it in about an hour. The cost was very reasonable Kim was very helpful in this process More

Did not honor an appointment made three weeks earlier I made an appointment three weeks before I bought the truck in for a transmission leak. Truck sat for two days before it was looked at. I asked for a I made an appointment three weeks before I bought the truck in for a transmission leak. Truck sat for two days before it was looked at. I asked for a loaner and was told none were available with a vehicle in warranty and a purchased extended warranty I should have received a loaner. I was very inconvenienced. Thanks s has been my go to dealer for all of my service needs and expected better More

Great experience leasing from Jeff at Orchard I worked with Jeff Provenzano at Orchard, and he was friendly and knowledgeable. Great overall experience and I'm pleased with my new Ram 1500 Big Ho I worked with Jeff Provenzano at Orchard, and he was friendly and knowledgeable. Great overall experience and I'm pleased with my new Ram 1500 Big Horn! More

Good service, but slow and poor loaner condition. I brought in my 3-week old Cherokee for service because of a transmission clunking noise and rattle in the rear passenger cabin. My first attempt was I brought in my 3-week old Cherokee for service because of a transmission clunking noise and rattle in the rear passenger cabin. My first attempt was met with a very long waiting time for an appointment (3-4 weeks) just to take a deeper look at the issue. After pressure from sales team appointment was pulled ahead only by one week. When dropping off the vehicle, the loaner I got was a 2015 Journey (fully loaded and with only 11,000 miles!!!) but in an absolute filthy and stinky condition. The excuse was that they didn’t have time to clean the vehicle from Friday at noon until Monday mid morning (!!). On a technical level I must say the knowledge seems to be high. My rattle was fixed and the transmission noise was diagnosed within 24 hours. Time for a replacement part to arrive: 3-4 weeks!!! I gave this new dealership a try and had good sales experience, but honestly, I was hoping for a better service experience. More

Prompt and thorough service Took our new Jeep in for its first oil change and tire rotation. Prompt and efficient service as always but also a keen eye during the inspection that Took our new Jeep in for its first oil change and tire rotation. Prompt and efficient service as always but also a keen eye during the inspection that noticed a few issues requiring a return visit. Always great to see the inspection process be more than just checking boxes. More

Oil change Used the express oil change service. Price and time were exceptional. Much better service than my previous dealership. Will make this my home service Used the express oil change service. Price and time were exceptional. Much better service than my previous dealership. Will make this my home service dealer. More