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Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 904 reviews
July 17, 2019
Tom was great Tom is friendly and was very knowledgeable on all car sales and leases also was kind to meet at work because I was working late. Tom is friendly and was very knowledgeable on all car sales and leases also was kind to meet at work because I was working late. More
by ckkag460
Verified CustomerEmployees Worked With
Tom Rymiszewski
July 17, 2019
Service On Monday we attempted to get an oil change and we were told an hour and half ( 1.5 hours) wait.However I was able to pull my Dodge in on Tuesday and On Monday we attempted to get an oil change and we were told an hour and half ( 1.5 hours) wait.However I was able to pull my Dodge in on Tuesday and Jake took good care of us. More
by johnpelkey
Employees Worked With
Jake from service.
July 17, 2019
Oil changed and when she’ll wiper blades replaced I was a walk in an oil change they were very courteous. They did their job. They mentioned that my Winchell wiper was broken and I forgot to remind I was a walk in an oil change they were very courteous. They did their job. They mentioned that my Winchell wiper was broken and I forgot to remind them I needed them replaced. So they replaced him while I was there. Quick and easy More
by doreenrichardson
Employees Worked With
Jeff Provenzano
July 16, 2019
Simple and fair My experience with Tom was a was to the point and fair. I compared 3 other Chrysler dealers and Orchard was right in line and had the model with the o My experience with Tom was a was to the point and fair. I compared 3 other Chrysler dealers and Orchard was right in line and had the model with the options I wanted. The others missed the options I wanted. Sterling Hgts Dodge really failed with customer service. I would gladly recommend Orchard again. I'll be back for sure More
by Kt
Employees Worked With
Tom Rymiszewski
July 13, 2019
Long wait, not friendly service providers There was documentation that I had an oil change & tire rotation, but no one spoke to me about my vehicle or any recommendations. I was thrown a paper There was documentation that I had an oil change & tire rotation, but no one spoke to me about my vehicle or any recommendations. I was thrown a paper at the end at a cashiers office without a word from the service guy. I was not greeted when I came in. They told me it would be a 45 minute wait and I waited 90 minutes. Overall not pleased with my experience but I got the service done. Not like I got a deal or better price or anything. More
by basonecl
Employees Worked With
Tyler?
July 11, 2019
Went in for a fix from FCA, came back with a dented car ! Dealership has no document recording condition of vehicle when it comes into dealership so that customer can audit vehicle condition when service is o Dealership has no document recording condition of vehicle when it comes into dealership so that customer can audit vehicle condition when service is over. Customer service team member claims she remembers seeing scratches 45 days ago, but no document to show or prove it. Left at their mercy and left extremely frustrated. Likely won't come back and have to spend out of pocket to fix for dealer and OEM mistakes. More
by ramsidhartha7936
Employees Worked With
Don't remember name of employee
July 10, 2019
Checked in to have oil changed. I checked in to Orchard Place to have my oil changed even though I only had about 5200 miles on the car, which I got new on a lease in August 2018. W I checked in to Orchard Place to have my oil changed even though I only had about 5200 miles on the car, which I got new on a lease in August 2018. With hot weather coming on and the length of time I had the car, I wanted to have fresh oil before hot weather set in. I waited in the waiting room, and the oil change was accomplished in a short time - less than an hour. I was very satisfied with the fast service I received. More
by p.mac1953
Employees Worked With
Kim, Jake
July 10, 2019
Friendly and professional service Took my 2019 Ram in for service and a recall requirement Service personnel were very helpful and professional. They completed all the work and servi Took my 2019 Ram in for service and a recall requirement Service personnel were very helpful and professional. They completed all the work and service requirement on time More
by JPBLISS76
Employees Worked With
Phil Sivalelli
July 09, 2019
Buying was easy enough, but significant problem ignored I purchased a brand new 2019 Ram over the phone & email. The transaction was simple enough and Brett was good to work with on the initial purchase. My I purchased a brand new 2019 Ram over the phone & email. The transaction was simple enough and Brett was good to work with on the initial purchase. My disappointment came the night of the purchase when within the first hundred miles the truck experienced a problem where the transmission was not engaging right away when shifting from park to drive. The result was that the truck lunged forward in a dangerous manner when the transmission finally engaged. The dealership was closed by this point, so I wasn't able to return the truck to the service department right away. I sent a video of the issue to the sales manager whom I had worked with on the purchase and asked him to coordinate with the service department to get truck into the service department ASAP. I never received any response from the sales manager nor the service department. I was able to get the truck into another dealer service department right away, but I was quite disappointed that Orchard never followed up with me. More
by JASOLUTION
Employees Worked With
Brett Amesse
July 06, 2019
Great service I like how quick I can get in & get serviced at Orchard. I trust their fast & friendly service! I only go to Orchard for my vehicle maintenance. I like how quick I can get in & get serviced at Orchard. I trust their fast & friendly service! I only go to Orchard for my vehicle maintenance. More
by laurieaschultz
Employees Worked With
Larry Coates
