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Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 896 reviews
July 09, 2019
Buying was easy enough, but significant problem ignored I purchased a brand new 2019 Ram over the phone & email. The transaction was simple enough and Brett was good to work with on the initial purchase. My I purchased a brand new 2019 Ram over the phone & email. The transaction was simple enough and Brett was good to work with on the initial purchase. My disappointment came the night of the purchase when within the first hundred miles the truck experienced a problem where the transmission was not engaging right away when shifting from park to drive. The result was that the truck lunged forward in a dangerous manner when the transmission finally engaged. The dealership was closed by this point, so I wasn't able to return the truck to the service department right away. I sent a video of the issue to the sales manager whom I had worked with on the purchase and asked him to coordinate with the service department to get truck into the service department ASAP. I never received any response from the sales manager nor the service department. I was able to get the truck into another dealer service department right away, but I was quite disappointed that Orchard never followed up with me. More
by JASOLUTION
Verified CustomerEmployees Worked With
Brett Amesse
July 06, 2019
Great service I like how quick I can get in & get serviced at Orchard. I trust their fast & friendly service! I only go to Orchard for my vehicle maintenance. I like how quick I can get in & get serviced at Orchard. I trust their fast & friendly service! I only go to Orchard for my vehicle maintenance. More
by laurieaschultz
Employees Worked With
Larry Coates
July 03, 2019
Oil change and replacement tire Excellent customer service.. Tyler kept me updated on my progress and got my tire ordered, in and on my car in a matter of hours.. they even helped me Excellent customer service.. Tyler kept me updated on my progress and got my tire ordered, in and on my car in a matter of hours.. they even helped me bypass the miles of gridlock to get home! Very friendly and efficient. More
by beetabaga
Employees Worked With
Tyler
July 03, 2019
Good employees Have purchased and leased many vehicles from this dealer. No major problems. Jim has been a big help in selecting and ordering the vehicles I want. Have purchased and leased many vehicles from this dealer. No major problems. Jim has been a big help in selecting and ordering the vehicles I want. More
by dantripp3
Employees Worked With
Jim Hazen
July 03, 2019
Released another Ram from Mike Mueller I have used Mike for my last 2 Ram leases because he doesn’t play around with prices. He cuts to what is a great price for me and him and I don’t wal I have used Mike for my last 2 Ram leases because he doesn’t play around with prices. He cuts to what is a great price for me and him and I don’t walk away wondering if I got the best price. More
by PAUL.STALLARD69
Employees Worked With
Mike Mueller
July 02, 2019
Jake went to great lengths to locate a part for my vehicle Great job Jake. Can’t tell you how much I appreciate your effort. The car runs great and no rattles. And you got it back to me before the weekend! Great job Jake. Can’t tell you how much I appreciate your effort. The car runs great and no rattles. And you got it back to me before the weekend! More
by robertbova
Employees Worked With
Jake Bell
June 29, 2019
Excellent Service Kim Slavic is amazing! So very helpful and takes the time to explain what was the issue with my vehicle. She has exceptional customer service and even Kim Slavic is amazing! So very helpful and takes the time to explain what was the issue with my vehicle. She has exceptional customer service and even had my vehicle washed before pick up. She deserves to be recognized. The entire experience and staff were excellent. This is the best place to bring your vehicle to purchase and for repairs. More
by mathem01
Employees Worked With
Kim Slavic
June 28, 2019
New tires and Recall Fix At Orchard Dodge I was able to get new tires at an affordable rate. We were also able to get a part for my challenger, that had rusted off, in a timel At Orchard Dodge I was able to get new tires at an affordable rate. We were also able to get a part for my challenger, that had rusted off, in a timely manner (next day delievery). The crew at Orchard Dodge was also able to fix the recall on my challenger in one easy to schedule appointment. All the while the crew had great customer service. More
by Carguy
Employees Worked With
Nick Wright
June 28, 2019
Good service and good sales staff Car purchases or service this is the place to go. Great knowledgeable sales and service staff. These people will take really good care of you. Car purchases or service this is the place to go. Great knowledgeable sales and service staff. These people will take really good care of you. More
by Ram tuff
Employees Worked With
Tyler finley, Mike Mueller
June 27, 2019
Great job, professional service The dealership fixed my jeep in a timely fashion. They kept me informed as the job progressed. It looks great! Randy was friendly and courteous. The dealership fixed my jeep in a timely fashion. They kept me informed as the job progressed. It looks great! Randy was friendly and courteous. More
by Susan88
Employees Worked With
Randy Adams
