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Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 896 reviews
May 15, 2019
Fast service. Darren was very helpful First auto bought here. So will see what happens can't go any further with details because this is the time at this dealership. Hope it's a good exper First auto bought here. So will see what happens can't go any further with details because this is the time at this dealership. Hope it's a good experience More
by Matthewbrian60
Verified CustomerEmployees Worked With
Darren Clarke
May 15, 2019
2019 Jeep Grand Cherokee This dealer always has the best rates and is such a pleasure to deal with. My salesman, Jeff Provenzano was nothing but professional throughout the wh This dealer always has the best rates and is such a pleasure to deal with. My salesman, Jeff Provenzano was nothing but professional throughout the whole process and I would highly recommend this dealership to anyone. More
by RGARRETT35
Employees Worked With
Jeff Provenzano
May 15, 2019
Jeep executive purchase Very efficient and professional only complaint is I don’t feel like I got a fair trade in value based on my research. We had an issue at first dealers Very efficient and professional only complaint is I don’t feel like I got a fair trade in value based on my research. We had an issue at first dealership we picked and Larry was able to take care of the issue quickly with excellent customer service. More
by Lusa
Employees Worked With
Larry Coates
May 15, 2019
Real bad experience with my last service. My Wife took her car in for an oil change and tire rotation. Someone really screwed up the oil change by incorrectly installing the oil filter. She le My Wife took her car in for an oil change and tire rotation. Someone really screwed up the oil change by incorrectly installing the oil filter. She left a trail of oil from the Dealer to my home and Back to the Dealership. Shortly after her return I noticed a trail of oil up my driveway and a 3 foot puddle of oil on my garage floor underneath the vehicle. She returned the vehicle immediately to the Dealer. They apologize for their screwup, provided her with an loaner and repair the issue. It took me two plus hours attempting to clean the oil stains and will take additional cleanup. Once the car was repaired they called and left a message, they offered to return the car and cleanup the stains, a little late to clean up the mess! I’m concerned that the engine may have been damaged due to the lost of oil. They washed and cleaned the interior of the vehicle and will provide a free oil change in the future! We appreciate their follow up effort. I’ve used Orchard Chrysler Dealership for many years with no major issues, mistake happen, but how can a Technician incorrectly install an oil filter.? More
by carlagosta
Employees Worked With
Jack , Phil Sivalelli
May 15, 2019
Good service at Orchard We always have such good service at Orchard. Very personable staff too. We were a little unhappy with having to pay $17 for a little container of touc We always have such good service at Orchard. Very personable staff too. We were a little unhappy with having to pay $17 for a little container of touch up paint. Purchased vehicles automatically get one, leased vehicles should too. More
by connie.l.schultz
Employees Worked With
Nick Wright Jacob Bell
May 13, 2019
Body repair Randy and his team were very upfront in their timeline and handled all the communication between my insurance and their shop. They updated me on the t Randy and his team were very upfront in their timeline and handled all the communication between my insurance and their shop. They updated me on the timeline and were eighth on track from the beginning ETA. Very happy and will be back for future work More
by Kamalfitano
Employees Worked With
Randy in the body shop
May 11, 2019
It’s all about the sales person. Kevin took the time to make sure all my concerns were no longer a concern. He was great and not a typical pushy salesman. Thanks, Kevin! Kevin took the time to make sure all my concerns were no longer a concern. He was great and not a typical pushy salesman. Thanks, Kevin! More
by Sherzy
Employees Worked With
Kevin Kelly
May 11, 2019
right to the point of sales There was no beating around the bush on the price. The customer sales area with refreshments and snacks was well appreciated. thank you have a good da There was no beating around the bush on the price. The customer sales area with refreshments and snacks was well appreciated. thank you have a good day More
by waynewitkos
Employees Worked With
Darren Clarke
May 10, 2019
Quick work A bit miffed that you have to contact your salesman for a loaner when your brand new car has a problem, Never had to do that at my old dealership, ser A bit miffed that you have to contact your salesman for a loaner when your brand new car has a problem, Never had to do that at my old dealership, service always took care of it More
by sgodlewski
Employees Worked With
Kim in service, Mike Mueller
May 10, 2019
Simple, easy, & honest. Brett Amesse was extremely helpful. Went out of his way to make sure I got what I wanted. It was relieving to have a positive interaction with a deale Brett Amesse was extremely helpful. Went out of his way to make sure I got what I wanted. It was relieving to have a positive interaction with a dealership. More
by HENRYGEORGE
Employees Worked With
Brett Amesse
