Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

Great Service Randy in the body shop has been very helpful every time I’ve come there. I live at 21 and a Romeo Plank but I choose to take my vehicle to Orchard Jee Randy in the body shop has been very helpful every time I’ve come there. I live at 21 and a Romeo Plank but I choose to take my vehicle to Orchard Jeep, that alone should say a lot. More

3rd try was not the charm Took my Ram in because the compass was off depending on the day 90 to 180 degrees off. First time they said they recalibrated it. Second time they sai Took my Ram in because the compass was off depending on the day 90 to 180 degrees off. First time they said they recalibrated it. Second time they said they needed to order a new module. Third time they said they installed the module they ordered. Picked it up drove home and it still does not work properly and I have to go back AGAIN. Staff is friendly seem to understand my issues just can't figure out how to fix it. My Ram WiFi hotspot does not work, according to them there should be some type of update last quarter of 2018 or maybe this quarter. I guess only time will tell. I have features which I paid for that I cannot use. All I ask is if it is on my truck and it is supposed to work PLEASE just get it to work properly. More

Service for 2018 RAM EXCELLENT Jake and Tyler were great. In and out faster than expected. GREAT SERVICE and the coffee was pretty good too. Had 2 recalls, broken taillight, and ha Jake and Tyler were great. In and out faster than expected. GREAT SERVICE and the coffee was pretty good too. Had 2 recalls, broken taillight, and had 1st oil change. More

Promised but not delivered Vehicle was promised on three different days and finally delivered on the fourth day. There seem to be a lot of confusion as to when the work was goin Vehicle was promised on three different days and finally delivered on the fourth day. There seem to be a lot of confusion as to when the work was going to prepare a form for them when the vehicle was going to be available. Several promises before final delivery. More

Awesome This dealership is very professional ! It took the time to listen had my car in and out within a two days . They are very nice and extremely help This dealership is very professional ! It took the time to listen had my car in and out within a two days . They are very nice and extremely helpful . I would recommend this dealership overall any of the other day at dealerships around my area . Thank you orchard Chrysler jeep dealership !!! More

Extremely Poor Sales Inquiry Experience I have received extremely poor customer service from the internet liaison, salesperson Chris, and sales manager Joe after inquiring about leasing and/ I have received extremely poor customer service from the internet liaison, salesperson Chris, and sales manager Joe after inquiring about leasing and/or purchasing a 2018 Chrysler Pacifica van that was a demo. The internet liaison promised that a salesperson would follow up with me and while Chris sent an initial email, he failed to provide any pricing information regarding leasing or purchasing the vehicle. I then contacted Joe (manager) who apologized for the poor follow up and while he provided some basic information, was supposed to provide final pricing and financing information. It has now been one week and he too failed to respond to my inquiry. The real frustration is that besides the van, I also informed him that we were interested in a 2019 Grand Cherokee as well. I am extremely surprised that someone at the dealership wouldn't be interested in possibly selling/leasing 90,000 worth of vehicles in one transaction. I hope that the General Manager or Owner sees this review as they need to know what their employees are doing, or in this case not doing their jobs. After giving this review, I was contacted by sales manager Joe who offered me the "best price" on a 2018 demo Van and was told the price was 40000 plus change; after I checked the dealership website, I found out that the general public was being offered a sales price that was approximately 3000 lower, so clearly the best price was not offered to me. I decided to go to St Clair Chrysler where I received outstanding service from salesperson Butch with clear pricing, full disclosure of the pricing for general public, employee pricing and friends/family/vendor pricing. I will no longer consider Orchard Chrysler and want others to know that the all 5 star ratings they have received so far most likely do not represent the people who have not been satisfied. More

Wonderful experience Just a wonderful experience and very friendly staff. My sale person (Chris Eagleson) was very nice and worked a miracle to get me out of my 07 ram, an Just a wonderful experience and very friendly staff. My sale person (Chris Eagleson) was very nice and worked a miracle to get me out of my 07 ram, and got me into a 19 ram. I was even introduced to the express service writer (Tyler Finley)who offered me a service contract for my oil change s and rotate. Absolutely love my new truck and will definitely be back to Orchard Chrysler Jeep Dodge Ram wether it for service or to buy another vehicle. More

Fast, friendly service This dealership has always given me fast, friendly service. I would recommend having service performed here. I have bought or leased 3 vehicles from h This dealership has always given me fast, friendly service. I would recommend having service performed here. I have bought or leased 3 vehicles from here since 2014 and will continue to do so. More

Excellent management Brett Amesse the general manager was extremely efficient in helping me purchase my Jeep Overland. His expertise should be acknowledged greatly. It was Brett Amesse the general manager was extremely efficient in helping me purchase my Jeep Overland. His expertise should be acknowledged greatly. It was a pleasure working with him again. More

Service call It took a day to get the part and the apt was scheduled the following day. The work was done sooner then promised and the cost was cheaper then estima It took a day to get the part and the apt was scheduled the following day. The work was done sooner then promised and the cost was cheaper then estimated. More