Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
893 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 893 reviews
January 04, 2019
Horrible, the service guy made me wait 1 hour and a few minutes, after seeing my vehicle just sitting waiting for paperwork for a hour, I was very upset that I the service guy made me wait 1 hour and a few minutes, after seeing my vehicle just sitting waiting for paperwork for a hour, I was very upset that I was sitting waiting for one guy to bring the paperwork to the cashier, when the other guys were just standing around just talking there were no other customers in the service department. After paying the cashier, I had to grab my keys off the service guys desk because no one was available to give them to me. I work for Chrysler and I get my vehicle service there all the time, but the service was so bad that I will be looking to have my vehicle serviced at another dealership closer to my home. I really did enjoy going to Orchard Dodge/ Chrysler, because the service in the pass was really fast, when Chad was there, but now the guys that were there on 1/2/19. I had never dealt with any of those guys before, but they were not friendly at all. More
by jazzy13644
Verified CustomerEmployees Worked With
Chad
January 04, 2019
Good Experience Much appreciated hard working effort to find the specific type of truck that I was looking for. Excellent open communication throughout the process. Much appreciated hard working effort to find the specific type of truck that I was looking for. Excellent open communication throughout the process. Thank you. More
by jchandler3
Employees Worked With
Larry Coates
January 03, 2019
Engine light problem Came in also for an oil change. Had to special order a part for the engine light problem. Said two days and arrived in one. Be back Monday to insta Came in also for an oil change. Had to special order a part for the engine light problem. Said two days and arrived in one. Be back Monday to install part. More
by Abc123
Employees Worked With
Service
January 02, 2019
Express lane oil change Stopped for oil change on January 31st. Tyler wrote it up and i was outta there within an hour. Very inviting lounge with coffee. I’ll be back. Stopped for oil change on January 31st. Tyler wrote it up and i was outta there within an hour. Very inviting lounge with coffee. I’ll be back. More
by hockeydad_25
Employees Worked With
Tyler
January 02, 2019
The guy just took great care of me I appreciate it I will always go to Orchard Chrysler because they take care of me the best I never worry I know they will get the job done I will always go to Orchard Chrysler because they take care of me the best I never worry I know they will get the job done More
by mbendzinski
Employees Worked With
Joe Riggs, Mike Mueller
January 01, 2019
Oil change Staff was friendly. Oil change was completed quickly. Was offered coffee, water, etc. Will definitely return for next and all future oil changes and s Staff was friendly. Oil change was completed quickly. Was offered coffee, water, etc. Will definitely return for next and all future oil changes and service needs. More
by Michelej
Employees Worked With
Tyler Finley
January 01, 2019
Amazing customer service We ordered a new Jeep Wrangler for my husband and it was a great experience. Chris was so patient with us. It took some time to get the car in because We ordered a new Jeep Wrangler for my husband and it was a great experience. Chris was so patient with us. It took some time to get the car in because it was a special order but he kept us informed throughout the process and was so patient with the million questions we had for him. This is definitely the best dealership we’ve ever worked with. More
by arleneantosiek
Employees Worked With
Chris Eagleson
January 01, 2019
Coolant system replacement Service staff said that it would take a while due to the parts needed Even with the holidays between they took care of all of the work needed. Service staff said that it would take a while due to the parts needed Even with the holidays between they took care of all of the work needed. More
by M mark
Employees Worked With
Eric
January 01, 2019
Not happy Upon arrival to the service department, I was not properly greeted (in fact, I cannot tell you who I talked to that day because I was never introduced Upon arrival to the service department, I was not properly greeted (in fact, I cannot tell you who I talked to that day because I was never introduced). Communication was not as respectful as it should’ve been, especially since I purchased my car from this dealership. I am not an expert in vehicle repair, so I would’ve appreciated more detail/explanations on what things mean. I was talked down to and ultimately rushed out without feeling confident on what needs to be done. My oil change and headlight were fine, but additional next steps on repairs were not clear so I took my car to another dealership for service. More
by Anonymous
Employees Worked With
I am unsure
December 31, 2018
Great service , on time.the service manager noticed water in my outside roof lights, found them cracked and quickly replaced them under warranty. Happy New Year. , on time.the service manager noticed water in my outside roof lights, found them cracked and quickly replaced them under warranty. Happy New Year. More
by sherrynes1
Employees Worked With
The service manager
