Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

Made Car Purchase Quick and Easy This is my second vehicle purchase from Orchard Chrysler Dodge Jeep Ram. The staff was very friendly and helpful. The used vehicle I just purchased This is my second vehicle purchase from Orchard Chrysler Dodge Jeep Ram. The staff was very friendly and helpful. The used vehicle I just purchased is spotless and runs great. They made sure it was ready for pick up at a time that was convenient for us. More

Great Salesman - Inflexible Dealership I recently purchased a 2016 Dodge Charger Scat pack from Chris Eagleson. Chris was very attentive and worked through multiple deals and options. Throu I recently purchased a 2016 Dodge Charger Scat pack from Chris Eagleson. Chris was very attentive and worked through multiple deals and options. Throughout the process, he was incredibly patient in trying to structure the best deal for me. He also secured very good value for my trade in which was 15% higher than any other area dealer. I felt that he was on my side and fighting for my best interests. While Chris jumped through hoops to treat me as a valued customer, he was limited in what he could do price wise. We were unable to get any money off of the sticker price other than a paltry $500 dealer rebate. I felt that although Chris tried his hardest, that the team above him was inflexible and unwilling to negotiate. My experience was bittersweet. I felt that I got the exact car that I wanted and received excellent service from my salesman but that the rest of the dealership didn't go the extra mile. In the end, the attitude of "we don't care if you don't buy it because someone else will" soured my experience. Selling cars is all about building relationships. Orchard sold me a car but didn't create the relationship that would turn me into a repeat customer. I'm not sure I would even return for service, which is where dealerships make their money, other than to get my free oil change. Overall, Chris is amazing. I would buy from him again regardless of what dealership he worked for, but I certainly wouldn't want to deal with anyone else at Orchard. More

Sold me a $20,000 nightmare Bought a 2013 Ford Edge from this crooked dealership and it has been nothing but a growing problem since I bought it. First car with car payments I ev Bought a 2013 Ford Edge from this crooked dealership and it has been nothing but a growing problem since I bought it. First car with car payments I ever bought myself, 42 yrs old and was so excited to not drive money pit crap anymore. 3 weeks in, tons of electrical problems, check engine light came on..traction control says needs servicing. That's 3 weeks of having the car I paid $20,000 for mind you. Was told by them "they don't check that stuff" and "take it to a ford dealership". Do yourself a favor and keep driving past this crooked place, wish I would have. Thanks for the $20,000 nightmare Phil. More

Excellent Bought my Jeep from Joe. excellent gentleman, great deal. Went back for recalls. Service department wonderful, clean comfortable lounge and refreshmen Bought my Jeep from Joe. excellent gentleman, great deal. Went back for recalls. Service department wonderful, clean comfortable lounge and refreshments. Went last year to another Jeep dealer closer to my house and it was horrible. Delays over two weeks, wrong parts ( accident) parts were used, didn't fit, filthy areas. I will always use and recommend Orchard. Deby More