Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

WORST EXPERIENCE EVER!!! DON'T GO HERE!!! I recently purchase a used vehicle here and my experience was awful! When I picked up the car after signing the paperwork, the work that was promised I recently purchase a used vehicle here and my experience was awful! When I picked up the car after signing the paperwork, the work that was promised to be done was not complete. I called and explained the issue and was told to bring the car in (a week after purchasing) to have the service department look it over. We were told the car would be lifted so we could explain the issue and that did not happen. Instead we left it (Thursday evening) expecting it to be complete the following day. I called for an update and was told I would hear back in a few minutes.. that didn't happen. I drove to the dealership since no one called back and my car was still not finished! I spoke with the GM stating I wanted to look at the work and he insulted my by asking if I knew what I was looking for! I felt as though they were trying to take advantage of me by letting my drive off the lot with a car that still had issues and then by insulting me!! I waited until the work was complete and took the car for a test drive. THE ISSUE WAS STILL NOT FIXED!!! An alignment was supposed to be done but the car was still pulling to the right!! At this point I was extremely upset and wanted this resolved. I left the car at the dealership over the weekend so that it could be fixed first thing the following Monday. I received a call on Monday stating the car was still not finished. FINALLY, on Tuesday the car was finished!! I went to pick up the vehicle and when I got inside the inside was FILTHY!! Needless to say, I will never go to this dealership again to purchase a vehicle because they treat you like you don't know what you are talking about and they lie to your face!!!! DON'T PURCHASE FROM THIS DEALERSHIP!!!!! More

Fantastic Customer Service Great sales and service staff. Joe Riggs is knowledge, honest and accommodating. This was our 13th deal with Joe Riggs at Orcahrd Chrysler Dodge Jeep Great sales and service staff. Joe Riggs is knowledge, honest and accommodating. This was our 13th deal with Joe Riggs at Orcahrd Chrysler Dodge Jeep Ram. More

Awful terrible experience. Bought a used car and was promised to have work completed on car upon delivery, none of the work was done after them telling my fiancee it was being f Bought a used car and was promised to have work completed on car upon delivery, none of the work was done after them telling my fiancee it was being finished and she could come get it. When she brought it home and I saw none of the mechincal work was completed as promised, we quickly called the dealership and now have to take time out of our schedule to have this work complete. Praying on women and men who don't know the mechincal side of cars. Would have never agreed to the price if the work wasnt being done, and now they are refusing to do the work. Service department is incredibly rude to my fiancee and myself because we wrote an honest review on a website instead of fixing they're mistake they are going to be condescending and rude to us. The service director should have his job taken for the way he talks to customers. They are selling cars on lies, smoke and mirrors, it might look like a nice dealership but you're going to get 8 mile treatment. Be careful, will be filing with the BBB. More

No reason to get a vehicle anywhere else This is my 7th vehicle that I have leased from Orchard Chrysler dealership, with Joe Riggs as my salesman. It's always as easy as it can get, and I le This is my 7th vehicle that I have leased from Orchard Chrysler dealership, with Joe Riggs as my salesman. It's always as easy as it can get, and I leave with a vehicle that I like and a payment that I feel the same way about. I can't wait to finally take my wife there for her first new vehicle in many years. Side note-their body shop is as good as I've ever seen. I've had several major body repairs completed there, and their workmanship and cleanliness is better than any dealership that I've been to. More

Awesome experience This was the best car viying experience I have ever had. Kevin was so helpful and knowledgeable. The entire transaction from start to finish, even whe This was the best car viying experience I have ever had. Kevin was so helpful and knowledgeable. The entire transaction from start to finish, even when there was a small issue, went very smoothly. I would recommend him and your dealership to my family and friends. More

2018 RUBI RED RUBICON KEVIN OUR SALESMAN WAS GREAT, HIS DILIGENCE MADE OUR PURCHASE EXPERIENCE A DELIGHT. WE COULD NOT FIND THE CAR WE WANTED ON THE LOT, SO WE ORDERED IT. KEVIN OUR SALESMAN WAS GREAT, HIS DILIGENCE MADE OUR PURCHASE EXPERIENCE A DELIGHT. WE COULD NOT FIND THE CAR WE WANTED ON THE LOT, SO WE ORDERED IT. HE GUIDED US IN THE ORDER PROCESS AND KEPT US UPDATED WITH BUILD PROGRESS. THANKS FOR HELP KEVIN!!! More

Lease of Chrysler Pacifica Kevin Kelly did an excellent job and that is why we leased the vehicle at Orchard. He is very knowledgeable and is great salesperson in terms of provi Kevin Kelly did an excellent job and that is why we leased the vehicle at Orchard. He is very knowledgeable and is great salesperson in terms of providing the best value of options to get on the vehicle at a competitive lease rate. Very customer responsive and very friendly & easy to talk to. I will recommend him as a salesperson to call for a new or used vehicle. More

Lease a New Chrysler Pacifica The Salesman, Kevin Kelly, was great. He was very knowledgeable on all of the products and the features on the Chrysler Pacifica. He recommended the P The Salesman, Kevin Kelly, was great. He was very knowledgeable on all of the products and the features on the Chrysler Pacifica. He recommended the Pacifica Touring L Plus and he was spot on with the features we wanted. We very good on being competitive with pricing. Went well out of his way to show us multiple Pacifica's in the lot for comparison. Went through all of the features of the vehicles when we picked up the vehicle and set up our phones & put in all navigation info. Great Salesman and great Dealership. More

Joe Riggs was amazing to work with. Joe Riggs was hands down the best salesman I have ever worked with. He gave us the best customer service i have received in a dealer. He got us exactl Joe Riggs was hands down the best salesman I have ever worked with. He gave us the best customer service i have received in a dealer. He got us exactly what we wanted and with a great deal to boot. Will definitely be buying our next jeep from him! Thanks again Joe! More

Wonderful experience! Joe was a really great salesman. He helped me with my trade in and to find the right vehicle in my budget. He made sure that everything went smoothly. Joe was a really great salesman. He helped me with my trade in and to find the right vehicle in my budget. He made sure that everything went smoothly. Great, wonderful experience! More