Orchard Chrysler Dodge Jeep Ram - Service Center

Onfriendly service, no appointments for warranty work Needed to get warranty work done on a 2019RAM 1500. Phoned prior to turning up, no appointment possible. Turned up, got met by a “what are you doing h Needed to get warranty work done on a 2019RAM 1500. Phoned prior to turning up, no appointment possible. Turned up, got met by a “what are you doing here anyway” attitude, explained I was there for warranty work. “Why don’t you have an appointment?” Explained I called and couldnt make an appointment. After the service guy figured that out, he accepted the truck. I asked him if he could do an oil change too. That was possible. As I received a mail coupon from rAM, I showed it to him with the question “Can I use this”. Answer “No”. I asked why not? Answer:” That is for half synthetic only, your truck needs full synthetic “. So I answered “OK, you need the coupon underneath it”. Answer “Yes, but you pay more because it needs more oul”. OK. I received the truck back dirty. All other dealers push it through their carwash at least, if not vacuumed as well. Tires were rotated (I assume), pressures weren’t checked, and if they were they weren’t adjusted. Overall: Not at all satisfied with the interaction. Friendliness goes a long way..... I could have accepted all things if the interaction was positive. I felt like a nuisance to the dealership. But who cares once the truck has been sold, right? More

Terrible they were no help whatsoever I brought my SRT eight Challenger in With a blown motor at 49,000 miles and I just wanted to know what went wrong to make my motor blowup at such l I brought my SRT eight Challenger in With a blown motor at 49,000 miles and I just wanted to know what went wrong to make my motor blowup at such low mileage I wanted to know what engine component failed After having my car for over a week the only thing they could tell me was that it was catastrophic engine failure I already knew that that is what happens when a motor seizes up they could not tell me what exactly went wrong all they Could tell me was catastrophic engine failure and then they wanted to charge me $250 for telling me something I already knew More

this is the second time waiting, poor service It took over one hour to rotate tires, nobody seemed to care, office workers not in any hurry neither apologetic about the wait. The last time we had It took over one hour to rotate tires, nobody seemed to care, office workers not in any hurry neither apologetic about the wait. The last time we had to get work done there we may as well spent the day just scheduling the service. We are finished with your service department, and probably will not consider purchasing a new vehicle form you either. There are plenty of great service centers at other dealerships that we can choose from. More

Vehicle on oil consumption testing My vehicle is on an oil consumption program and the service so far has been unfriendly and down right rude. It is the 3rd time my Cherokee has been i My vehicle is on an oil consumption program and the service so far has been unfriendly and down right rude. It is the 3rd time my Cherokee has been in for testing and the service advisor Jake seems not very interested in this case. I am not impressed so far with this "fix". More