Orchard Chrysler Dodge Jeep Ram - Service Center
Washington Twp., MI
515 Reviews of Orchard Chrysler Dodge Jeep Ram - Service Center
Went in for a fix from FCA, came back with a dented car ! Dealership has no document recording condition of vehicle when it comes into dealership so that customer can audit vehicle condition when service is o Dealership has no document recording condition of vehicle when it comes into dealership so that customer can audit vehicle condition when service is over. Customer service team member claims she remembers seeing scratches 45 days ago, but no document to show or prove it. Left at their mercy and left extremely frustrated. Likely won't come back and have to spend out of pocket to fix for dealer and OEM mistakes. More
Checked in to have oil changed. I checked in to Orchard Place to have my oil changed even though I only had about 5200 miles on the car, which I got new on a lease in August 2018. W I checked in to Orchard Place to have my oil changed even though I only had about 5200 miles on the car, which I got new on a lease in August 2018. With hot weather coming on and the length of time I had the car, I wanted to have fresh oil before hot weather set in. I waited in the waiting room, and the oil change was accomplished in a short time - less than an hour. I was very satisfied with the fast service I received. More
Friendly and professional service Took my 2019 Ram in for service and a recall requirement Service personnel were very helpful and professional. They completed all the work and servi Took my 2019 Ram in for service and a recall requirement Service personnel were very helpful and professional. They completed all the work and service requirement on time More
Great service I like how quick I can get in & get serviced at Orchard. I trust their fast & friendly service! I only go to Orchard for my vehicle maintenance. I like how quick I can get in & get serviced at Orchard. I trust their fast & friendly service! I only go to Orchard for my vehicle maintenance. More
Oil change and replacement tire Excellent customer service.. Tyler kept me updated on my progress and got my tire ordered, in and on my car in a matter of hours.. they even helped me Excellent customer service.. Tyler kept me updated on my progress and got my tire ordered, in and on my car in a matter of hours.. they even helped me bypass the miles of gridlock to get home! Very friendly and efficient. More
Jake went to great lengths to locate a part for my vehicle Great job Jake. Can’t tell you how much I appreciate your effort. The car runs great and no rattles. And you got it back to me before the weekend! Great job Jake. Can’t tell you how much I appreciate your effort. The car runs great and no rattles. And you got it back to me before the weekend! More
Excellent Service Kim Slavic is amazing! So very helpful and takes the time to explain what was the issue with my vehicle. She has exceptional customer service and even Kim Slavic is amazing! So very helpful and takes the time to explain what was the issue with my vehicle. She has exceptional customer service and even had my vehicle washed before pick up. She deserves to be recognized. The entire experience and staff were excellent. This is the best place to bring your vehicle to purchase and for repairs. More
New tires and Recall Fix At Orchard Dodge I was able to get new tires at an affordable rate. We were also able to get a part for my challenger, that had rusted off, in a timel At Orchard Dodge I was able to get new tires at an affordable rate. We were also able to get a part for my challenger, that had rusted off, in a timely manner (next day delievery). The crew at Orchard Dodge was also able to fix the recall on my challenger in one easy to schedule appointment. All the while the crew had great customer service. More
Good service and good sales staff Car purchases or service this is the place to go. Great knowledgeable sales and service staff. These people will take really good care of you. Car purchases or service this is the place to go. Great knowledgeable sales and service staff. These people will take really good care of you. More
Great job, professional service The dealership fixed my jeep in a timely fashion. They kept me informed as the job progressed. It looks great! Randy was friendly and courteous. The dealership fixed my jeep in a timely fashion. They kept me informed as the job progressed. It looks great! Randy was friendly and courteous. More