Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Orchard Chrysler Dodge Jeep Ram - Service Center
Washington Twp., MI
515 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
515 Reviews of Orchard Chrysler Dodge Jeep Ram - Service Center
Sort by
May 16, 2019
Viper oil change I take my Viper to Orchard CDJ for it's annual oil change each spring.They have a Viper mechanic on staff. Very happy with their work. I take my Viper to Orchard CDJ for it's annual oil change each spring.They have a Viper mechanic on staff. Very happy with their work. More
by scsurratt
Verified CustomerEmployees Worked With
Jake Bell
May 15, 2019
Real bad experience with my last service. My Wife took her car in for an oil change and tire rotation. Someone really screwed up the oil change by incorrectly installing the oil filter. She le My Wife took her car in for an oil change and tire rotation. Someone really screwed up the oil change by incorrectly installing the oil filter. She left a trail of oil from the Dealer to my home and Back to the Dealership. Shortly after her return I noticed a trail of oil up my driveway and a 3 foot puddle of oil on my garage floor underneath the vehicle. She returned the vehicle immediately to the Dealer. They apologize for their screwup, provided her with an loaner and repair the issue. It took me two plus hours attempting to clean the oil stains and will take additional cleanup. Once the car was repaired they called and left a message, they offered to return the car and cleanup the stains, a little late to clean up the mess! I’m concerned that the engine may have been damaged due to the lost of oil. They washed and cleaned the interior of the vehicle and will provide a free oil change in the future! We appreciate their follow up effort. I’ve used Orchard Chrysler Dealership for many years with no major issues, mistake happen, but how can a Technician incorrectly install an oil filter.? More
by carlagosta
Employees Worked With
Jack , Phil Sivalelli
May 15, 2019
Quick and Quality I brought my Corporate Lease in for an Express Oil change and tire rotation. I did have another issue that the Navigation and all controls stopped wor I brought my Corporate Lease in for an Express Oil change and tire rotation. I did have another issue that the Navigation and all controls stopped working. They were able to do a restart and resolve the problem, saving me from bringing the vehicle back another day. More
by svchirco
Employees Worked With
Jake in Service did a wonderful job!!!
May 13, 2019
Body repair Randy and his team were very upfront in their timeline and handled all the communication between my insurance and their shop. They updated me on the t Randy and his team were very upfront in their timeline and handled all the communication between my insurance and their shop. They updated me on the timeline and were eighth on track from the beginning ETA. Very happy and will be back for future work More
by Kamalfitano
Employees Worked With
Randy in the body shop
May 10, 2019
Sales and service Best sales experience I ever had with Jim hazen it was like buying A car from a life long friend, first Oil Chang Service advisor Tyler FInley was Best sales experience I ever had with Jim hazen it was like buying A car from a life long friend, first Oil Chang Service advisor Tyler FInley was polite courteous Informative excellent dealership More
by Happy Guy 2019
Employees Worked With
Jim Hazen
May 10, 2019
Quick work A bit miffed that you have to contact your salesman for a loaner when your brand new car has a problem, Never had to do that at my old dealership, ser A bit miffed that you have to contact your salesman for a loaner when your brand new car has a problem, Never had to do that at my old dealership, service always took care of it More
by sgodlewski
Employees Worked With
Kim in service, Mike Mueller
May 10, 2019
Lost my appointment booking I made an appointment for a recall and when I showed up at the time they claimed that I didn’t have an appointment in the system! They said that they I made an appointment for a recall and when I showed up at the time they claimed that I didn’t have an appointment in the system! They said that they only had one mechanic so it took 3-4 hours. Probably will not be back for anything else. More
by John R
Employees Worked With
Kim
May 08, 2019
Overall customer service at write up desk average Communication is key for good customer service, if appointment made for vehicle and vehicle not looked at that day then communicate with the customer Communication is key for good customer service, if appointment made for vehicle and vehicle not looked at that day then communicate with the customer is necessary. Explained this to Kim and I felt that she understood my frustration and handled the situation appropriately More
by pratt17450
Employees Worked With
Kim and Jake
May 06, 2019
Great service! Tyler was very efficient and professional. Also service was handled in a very timely fashion! I would highly recommend this dealer to others. Thanks f Tyler was very efficient and professional. Also service was handled in a very timely fashion! I would highly recommend this dealer to others. Thanks for the excellent work! More
by lmcgeary
Employees Worked With
Tyler from Service
May 04, 2019
Fast and Friendly I have used the quick service lane for my oil change and tire rotations many times and it is always a good experience. The waiting area is clean and I have used the quick service lane for my oil change and tire rotations many times and it is always a good experience. The waiting area is clean and comfortable and the staff is courteous and efficient and I am in and out quickly for my routine maintenance. More
by Dave
Employees Worked With
Mike Saigh
