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Orchard Chrysler Dodge Jeep Ram - Service Center
Washington Twp., MI
515 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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515 Reviews of Orchard Chrysler Dodge Jeep Ram - Service Center
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March 30, 2019
The service staff is helpful and couteis. I appreciate the professionalism of the service representative and the care the service technicians take with my cars. Would recommend dealership to o I appreciate the professionalism of the service representative and the care the service technicians take with my cars. Would recommend dealership to others. Great sales staff. More
by stitchalot1120
Verified CustomerEmployees Worked With
Jake in service.
March 29, 2019
Paint Work I found some small cracks in the paint on the bumper caused at the factory on my new 2019 Ram. I let the dealership know about them and they schedule I found some small cracks in the paint on the bumper caused at the factory on my new 2019 Ram. I let the dealership know about them and they scheduled the repairs right away and did a great job on repainting the bumper. More
by gcarp536
Employees Worked With
Jim Hazen
March 29, 2019
Quick change oil service is great The quick change oil service is really quick and lives up to its title. Tyler, the check in manager is always friendly and professional. Comfortable The quick change oil service is really quick and lives up to its title. Tyler, the check in manager is always friendly and professional. Comfortable waiting area. More
by tyaney
Employees Worked With
Tyler
March 29, 2019
Great place! I had an oil change on my new Compass. Friendly staff throughout the dealership. Service staff were very helpful! Best place around to have your car s I had an oil change on my new Compass. Friendly staff throughout the dealership. Service staff were very helpful! Best place around to have your car serviced! More
by leigh.lolmaugh
Employees Worked With
Tyler Finley
March 28, 2019
Service of car Great service as always by the dealership! There are never any surprises when I bring my vehicle in! Service department is veryprofessional and my veh Great service as always by the dealership! There are never any surprises when I bring my vehicle in! Service department is veryprofessional and my vehicle is always great after service. More
by grusecki9
Employees Worked With
Jacob Bell
March 26, 2019
Left dealer with more vehicle problems My 2009 Town and Country was due for its 5 year inspection to maintain the lifetime power train warranty. After fixing 2 oil leaks that were covered u My 2009 Town and Country was due for its 5 year inspection to maintain the lifetime power train warranty. After fixing 2 oil leaks that were covered under the warranty, I brought the car home and noticed the auto start failed to work and the check engine light came on. The code was for a small leak in the evap system. The dealer claims what they did was unrelated but clearly there was no issue before it was brought to them. Now they want to charge for a diagnostic and also for a repair. Unacceptable! More
by Morry8
Employees Worked With
Jake Bell
March 25, 2019
Orchard CDJR Service Department I am very satisfied with the scheduling and completion of service on my 2017 Chrysler Pacifica by the Orchard CDJR service department. The appointmen I am very satisfied with the scheduling and completion of service on my 2017 Chrysler Pacifica by the Orchard CDJR service department. The appointment was scheduled by Jake and Kim handled the process on the day of my appointment. Kim and Jake are both very professional and courteous. More
by Judy C.
Employees Worked With
Kim and Jake in the Service Department
March 25, 2019
Warranty work Need to improve communication between the service desk and customer. Coustomer shouldn't have to ask why vehicle is not in service bay when it’s supp Need to improve communication between the service desk and customer. Coustomer shouldn't have to ask why vehicle is not in service bay when it’s supposed to be there. More
by jlgrande
Employees Worked With
Kim
March 25, 2019
Novice gear head Always happy with the service however Jake and Greg (tech) made the time to be sure job was finished ahead of schedule. In addition to service Greg Always happy with the service however Jake and Greg (tech) made the time to be sure job was finished ahead of schedule. In addition to service Greg always takes time to answer all technical questions I inquire about. Their professionalism is very much appreciated. More
by beachinmi
Employees Worked With
Jake Bell / Greg (diesel tech)
March 23, 2019
Continued noise Had the truck noise fixed about a month ago. Still hearing noise brought truck back in for more thorough inspection. Mechanic made corrections. Kim ca Had the truck noise fixed about a month ago. Still hearing noise brought truck back in for more thorough inspection. Mechanic made corrections. Kim called me back and kept me posted. I have not drove the truck since repair. More
by medley00
Employees Worked With
Kim
