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Orchard Chrysler Dodge Jeep Ram - Service Center

Washington Twp., MI

4.9
515 Reviews

515 Reviews of Orchard Chrysler Dodge Jeep Ram - Service Center

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February 15, 2019

Excellent service As usual my experience at Orchard in the service department was excellent they did a good job and had my service done in a very reasonable amount of More

by lpowell725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake in the service department
Feb 16, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

February 15, 2019

Great experiance Got me in on time. Turn around time for oil change, tire rotation and minor recall work was 49 min. Friendly people, clean, inviting wait area. Keeps More

by Micky James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire Service Dept, Ken Desjardins
Feb 16, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you!

February 15, 2019

Fast and thorough service I love the fast and friendly service, I also appreciate the clean waiting area. From the time of my purchase to all my service visits I will be back f More

by Q. Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler , Larry Coates
Feb 16, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you!

February 14, 2019

Quality Service We Can Count On! We had a problem with our brake light coming on intermittently while driving the vehicle. Upon taking the vehicle into service, we learned that we ha More

by William & Julia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Bell. Why isn't his name and the Service team listed above?
Feb 14, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

February 14, 2019

Still waiting for my part to fix my car No parts on hand in inventory usually takes a month to get it scheduled in to get it fixed. Quick to tell you that they have great service though More

by kcdskennedy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Coates
February 14, 2019

Recall module flash I called ahead with the 3 recall notices. Told it would take 4 hours, so I had to take off work. It took 15 minutes. Frustrated! More

by Thunderchicken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female
Feb 14, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

We ended up not having as much work ahead of you that day. Sorry about the time estimation. We try to be as accurate as possible with the scheduled work of the day.

Feb 14, 2019 -

Thunderchicken responded

The response provided by the dealer here was clearly done without actually checking the case. I was told on the phone "that recall action will take 4 hours". I scheduled 2 weeks in advance, on a Monday, first thing in the morning. It had absolutely nothing to do with "work ahead of me". Either care about what your customers are telling you, or stop trying. I will not go back to a dealer who can't tell me the truth.

February 12, 2019

Service Center I was treated with care and concern. However,my experience is not over because I am waiting for a part so my vehicle can be repaired properly. More

by csellers11469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Bell
Feb 12, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for the opportunity!

February 11, 2019

Positive, recall, oil change, tire rotation completed. Had an oil change, recall, and tire rotation completed in just over an hour. Service representative was outstanding. Service has greatly improved fr More

by mikekaras2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Representative, don't recall name., Brett Amesse
Feb 11, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

We appreciate it!

February 10, 2019

Express oil Fast in and out at Express oil change. Attendant showed me filters that needed changing. Waiting area was clean with coffee and doughnuts in showroom More

by tomhulway234
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Desjardins
Feb 11, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

February 09, 2019

Oil change and recall I made my appointment online, drop my truck off the night before, received a call first thing in the morning to make sure they were doing everything I More

by kchamp619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake and Mike in service
Feb 11, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

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