Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Orchard Chrysler Dodge Jeep Ram - Service Center
Washington Twp., MI
514 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
514 Reviews of Orchard Chrysler Dodge Jeep Ram - Service Center
Sort by
February 02, 2019
Tired & express lane I was delighted to hear that, The Orchatds CDJR, installed tires, with competitive rates, and warranties similar to Discount Tires warranties. Better I was delighted to hear that, The Orchatds CDJR, installed tires, with competitive rates, and warranties similar to Discount Tires warranties. Better Service, Hands Down!!! More
by jperna18
Verified CustomerEmployees Worked With
Jake Bell
January 30, 2019
Service experience Jake in Service and Mike the Service Manager were great to work with. I had a wheel bearing issue and they worked diligently to find the cause and rep Jake in Service and Mike the Service Manager were great to work with. I had a wheel bearing issue and they worked diligently to find the cause and repair it. More
by Cskomski
Employees Worked With
Jake and Mike
January 30, 2019
Full inspection after buying a used car from another dealers My repairs were covered by power train warranty, they caught it just in time! Wish I would of bought my used car from orchard they would never of let My repairs were covered by power train warranty, they caught it just in time! Wish I would of bought my used car from orchard they would never of let go to sell! Thank you to all the staff at orchard for looking out for a mom who needed a safe car! More
by jjrich36
Employees Worked With
Mike Parker
January 28, 2019
Highly recommend I have always gotten good service here and have a great salesman who saw to it that I had a car to drive while mine was being serviced. I have always gotten good service here and have a great salesman who saw to it that I had a car to drive while mine was being serviced. More
by Jeep@bb
Employees Worked With
Service Department, Tom Rymiszewski
January 26, 2019
Absolutely excellent Minimal wait time, excellent customer service. Courteous and customer focused. Promptly sought the reason for my service visit and gave a fairly accur Minimal wait time, excellent customer service. Courteous and customer focused. Promptly sought the reason for my service visit and gave a fairly accurate wait time for service to be completed. More
by facretiree
Employees Worked With
Jake in service department.
January 23, 2019
Very professional They finished my Jeep in a timely manner and called when it was done. They answered questions I had about an emissions problem I was having They finished my Jeep in a timely manner and called when it was done. They answered questions I had about an emissions problem I was having More
by raskafamily
Employees Worked With
Kim Slavick
January 23, 2019
Recalls fixed! Called for appointment on Jan. 03, soonest appointment available was Jan. 22. My Ram had three (3) open recalls, and I had a "Service Electronic Braki Called for appointment on Jan. 03, soonest appointment available was Jan. 22. My Ram had three (3) open recalls, and I had a "Service Electronic Braking System" light come on once, Brought truck in the night before appointment and dropped off. Service called 8:45 next morning to advise Ram was ready. Everything seems fine with vehicle. More
by mreauso
Employees Worked With
Kim.
January 22, 2019
Vehicle analysis and repair Orchard Chrysler jeep analyzed the problem with our vehicle quickly and repairs were made effectively and at reasonable cost. Jake and the cashie Orchard Chrysler jeep analyzed the problem with our vehicle quickly and repairs were made effectively and at reasonable cost. Jake and the cashier were all very polite and helpful. More
by Bob&kay
Employees Worked With
Service Department Jacob Bell
January 20, 2019
Unsatisfied service I had my truck in for service due to the radio didn't work, there was a tick in the engine and the window control buttons didn't work. Upon picking it I had my truck in for service due to the radio didn't work, there was a tick in the engine and the window control buttons didn't work. Upon picking it up, I was told everything was fixed...but the tick was a normal "Hemi" tick so nothing was done about it. I turned the radio on...although it was new...no one checked to confirm it worked which it did not. It was returned, 2nd time the radio worked. I again brought it in for the Tick and to the check engine light. I was told it was misfiring due to the brand new Champion spark plugs and it needed a coil pack. They replaced the coil pack, I then took my truck to an independent, licenced mechanic to find out that spark plugs we're definitely not the prob...the truck had a bad cam..bad lifters, taps...among other things. These issues would have been found and additional issues could have been prevented if the proper testing would have been done by the dealer mechanic. Instead he looked at brand new spark plugs and said due to the "brand" the engine was misfiring and instead of listening and or looking at the lifters I was told it was a normal sound for the hemi. Needless to say...the mechanics don't want to do their job. I will never use orchards service again More
by stephanie4265
Employees Worked With
Eric in service
January 19, 2019
Getting my brakes done Needed all around brakes a little expensive but service is good jake is always very helpful wouldnot take my car anywhere but to Chrysler orchard Needed all around brakes a little expensive but service is good jake is always very helpful wouldnot take my car anywhere but to Chrysler orchard More
by oforeverinyoureyesx3
Employees Worked With
Jake from service
