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Orchard Chrysler Dodge Jeep Ram - Service Center
Washington Twp., MI
514 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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514 Reviews of Orchard Chrysler Dodge Jeep Ram - Service Center
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January 15, 2019
Hitch Installed with wrong bolts I brought my 2006 Jeep Liberty in for a trailer hitch install and when I picked up the vehicle I found the bolts that are supplied with the hitch sti I brought my 2006 Jeep Liberty in for a trailer hitch install and when I picked up the vehicle I found the bolts that are supplied with the hitch still in the original package tucked into the receiver tube. I looked under the vehicle to see what was used for the hitch installation and the bolts had no head marking which would indicate grade 2 bolts when the manufacture supplied bolts were 12mm metric 10.9 class which are approximately equal to SAE grade 10. I inquired with the service writer as to why they didn’t use the manufactures supplied hardware he went to check with the “technician” who claimed he used the hardware that came with the hitch which clearly wasn’t the case. I asked to speak to the service manager and was informed he was out to lunch I left my name and number and it’s been over a week and no call. I believe this to be a serious safety issue as the low grade fasteners will like fail when the hitch is used allowing the trailer to separate from the tow vehicle. More
by pissedcustomer
Verified CustomerEmployees Worked With
Eric in serivice
January 12, 2019
3rd try was not the charm Took my Ram in because the compass was off depending on the day 90 to 180 degrees off. First time they said they recalibrated it. Second time they sai Took my Ram in because the compass was off depending on the day 90 to 180 degrees off. First time they said they recalibrated it. Second time they said they needed to order a new module. Third time they said they installed the module they ordered. Picked it up drove home and it still does not work properly and I have to go back AGAIN. Staff is friendly seem to understand my issues just can't figure out how to fix it. My Ram WiFi hotspot does not work, according to them there should be some type of update last quarter of 2018 or maybe this quarter. I guess only time will tell. I have features which I paid for that I cannot use. All I ask is if it is on my truck and it is supposed to work PLEASE just get it to work properly. More
by JD800
Employees Worked With
Service Department
January 12, 2019
Great Service Randy in the body shop has been very helpful every time I’ve come there. I live at 21 and a Romeo Plank but I choose to take my vehicle to Orchard Jee Randy in the body shop has been very helpful every time I’ve come there. I live at 21 and a Romeo Plank but I choose to take my vehicle to Orchard Jeep, that alone should say a lot. More
by Dan2653
Employees Worked With
Randy Body Shop
January 11, 2019
Awesome This dealership is very professional ! It took the time to listen had my car in and out within a two days . They are very nice and extremely help This dealership is very professional ! It took the time to listen had my car in and out within a two days . They are very nice and extremely helpful . I would recommend this dealership overall any of the other day at dealerships around my area . Thank you orchard Chrysler jeep dealership !!! More
by mwalsh9812
Employees Worked With
Eric Miller
January 11, 2019
Promised but not delivered Vehicle was promised on three different days and finally delivered on the fourth day. There seem to be a lot of confusion as to when the work was goin Vehicle was promised on three different days and finally delivered on the fourth day. There seem to be a lot of confusion as to when the work was going to prepare a form for them when the vehicle was going to be available. Several promises before final delivery. More
by smkkbe51
Employees Worked With
Conor Ryan
January 11, 2019
Service for 2018 RAM EXCELLENT Jake and Tyler were great. In and out faster than expected. GREAT SERVICE and the coffee was pretty good too. Had 2 recalls, broken taillight, and ha Jake and Tyler were great. In and out faster than expected. GREAT SERVICE and the coffee was pretty good too. Had 2 recalls, broken taillight, and had 1st oil change. More
by tmbrdod12
Employees Worked With
Jake and Tyler in Service Dept
January 10, 2019
Fast, friendly service This dealership has always given me fast, friendly service. I would recommend having service performed here. I have bought or leased 3 vehicles from h This dealership has always given me fast, friendly service. I would recommend having service performed here. I have bought or leased 3 vehicles from here since 2014 and will continue to do so. More
by steener202
Employees Worked With
Jake
January 10, 2019
Service call It took a day to get the part and the apt was scheduled the following day. The work was done sooner then promised and the cost was cheaper then estima It took a day to get the part and the apt was scheduled the following day. The work was done sooner then promised and the cost was cheaper then estimated. More
by mksimpson
Employees Worked With
Jake in service, Jeff Provenzano
January 09, 2019
Quick Very quick,friendly and professional one stop service . This is our second recall that we had serviced here and our experience has been very satisfact Very quick,friendly and professional one stop service . This is our second recall that we had serviced here and our experience has been very satisfactory More
by Ania Stanczak
Employees Worked With
Mike Wojkiewicz
January 07, 2019
Very happy with outcome. Vehicle was done an hour before it was supposed to be. Mary in finance was especially helpful. Service manager was prompt knowledgeable and very court Vehicle was done an hour before it was supposed to be. Mary in finance was especially helpful. Service manager was prompt knowledgeable and very courteous. More
by pcaptaindom
Employees Worked With
Mary
