Orchard Chrysler Dodge Jeep Ram - Service Center

Best service From the first contact with the service manager to every one I dealt with they all made me fell like I was there top priority. every one was polite, c From the first contact with the service manager to every one I dealt with they all made me fell like I was there top priority. every one was polite, courteous, and professionable. More

Engine failure. Had to be replaced! Broken crank shaft! Crankshaft failed! Engine had to be replaced! Handled on 2 weeks covered by warranty! Pleased with the result! Jake did a good job! Good job! Crankshaft failed! Engine had to be replaced! Handled on 2 weeks covered by warranty! Pleased with the result! Jake did a good job! Good job! More

Went in for quick oil change and inspection The folks at this dealership are always helpful and polite. Their work and prices are consistent. THEY DON"T TRY TO UP-SELL, which I REALLY appreciate The folks at this dealership are always helpful and polite. Their work and prices are consistent. THEY DON"T TRY TO UP-SELL, which I REALLY appreciate, and they always manage to squeeze me in at any given time. More

Fraud This is the first review I've ever written. Without even opening the door, let alone the hood, they told me that the starter had to be replaced and t This is the first review I've ever written. Without even opening the door, let alone the hood, they told me that the starter had to be replaced and the would cost almost $500. I told them it wasn't the starter. I even told them what the problem actually was (the TIPM). I returned to the dealership 4 days after dropping off the car to find that no one had even looked at or even tried to start the vehicle. They tried to tell me that the reason they hadn't brought the vehicle in to the shop was that they couldn't start it because of the bad starter. To prove to them that the starter was fine, I started the vehicle in front of them. I told them again that the starter was fine and that I knew that they never even attempted to look at or start the vehicle. I then told them that I was leaving it running so they could get it in the shop this time, then left. 2 days later they still hadn't done a thing. I had to pay them $55 for their wrong diagnosis took the car home. It started fine again by the way. I ordered the TIPM online and fixed the vehicle myself in about an hour and a half, for about a fifth of what they would have charged. Do yourself a favor and go anywhere else. More

Tyler was friendly, helped me w/saving $ future oil change Tyler was very kind,answered my questions and purchased your promotion for future oil change & tire rotation. I’m happy he suggested purchasing 4 oil Tyler was very kind,answered my questions and purchased your promotion for future oil change & tire rotation. I’m happy he suggested purchasing 4 oil changes, that is a savings for me! Service on my Jeep was done quickly and a great job! Thank you, Debi Ducharme More

Dropped off my ram pu for a oil change and front end work They do a good job and was ready when they said it would be. (So far so good). The gentleman at the counter was very helpful and explained everythi They do a good job and was ready when they said it would be. (So far so good). The gentleman at the counter was very helpful and explained everything that my truck needed done. I think his name was Eric. Only downfall was the job was very pricey. More

My service st Orchard is always friendly, quick & conveniant At Orchard Chrysler dealership my overall experiences have been very good. The staff is knowledgeable, friendly and helpful. There is no hassle or del At Orchard Chrysler dealership my overall experiences have been very good. The staff is knowledgeable, friendly and helpful. There is no hassle or delays on purchases or services. More

Had a very good experience this time I've been going to this dealer since it opened. I've experienced good service in the past, but the last couple of years have been disappointing. I I've been going to this dealer since it opened. I've experienced good service in the past, but the last couple of years have been disappointing. I don't know if it's because they've gotten a lot busier? I didn't feel like they put in enough effort to diagnose my issue. It seemed like if they couldn't duplicate right away, they would just move on and say they couldn't duplicate the problem. I don't like when they act like they're doing me a favor by trying to fix my vehicle. I'm the customer, not them. With all that being said, this last experience at the service center was very good. They got the vehicle in when they said they would. The service rep (Mike) was pleasant and professional. He kept me up to date on the repair status and they fixed it right the first time. I hope all future service visits are like this one. More

Brakes Went in thinking I needed new brakes for my jeep ( 62k miles) To my surprise Jake notified me saying I still have 70 percent left on my pads. yahoo! Went in thinking I needed new brakes for my jeep ( 62k miles) To my surprise Jake notified me saying I still have 70 percent left on my pads. yahoo!!! More Christmas money to spend lol Jake has always been honest with me that's why I always take my cars there. If anyone needs work done on their vehicle this is the place. If you want the personal touch like a mom and pops place ORCHARD is the place to go. Thx Jake for your help and advice More

Dealership ethic is not loyal to Chrysler employees. If you are not driving or purchasing a new vehicle,then you get third rate service Once our age related financial situation balances out in 2019 we If you are not driving or purchasing a new vehicle,then you get third rate service Once our age related financial situation balances out in 2019 we will be purchasing two new vehicles elsewhere. More