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Jim Riehl's Friendly Chrysler Jeep - Warren
Warren, MI
800 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 800 reviews
March 08, 2019
Above and beyond It's Friendly Jeep. Never once had a less-than-excellent experience there. Found a coolant leak on my car, so I dropped it off at the end of the day o It's Friendly Jeep. Never once had a less-than-excellent experience there. Found a coolant leak on my car, so I dropped it off at the end of the day on a Wednesday with no appointment, and without calling ahead. I figured I'd get it back on Monday at the earliest, just because it was so last-minute. Not a big problem since I have a 2nd vehicle. I was surprised to get a call the following morning, my car had already been inspected and diagnosed. I was even more surprised to get a call on my way home from work, my car was finished and ready to be picked up, all repairs covered by warranty and no charge to me! Asked for a shuttle ride from my house to the dealership, was told it would probably be at least an hour. No problem at all, I was still 15-20 minutes from home anyway. I got home, didn't even take my coat off yet when the phone rings. It's the shuttle driver asking for directions to my house! He was there to pick me up 10-15 minutes later. He was unbelievably friendly, and remembered giving me a shuttle ride years earlier. After some great small talk in the heavy traffic, we were at the dealership. Friendly Jeep, please take note, this gentleman is a gem! I was directed to the cashier for my paperwork, and went outside to wait for my car to be brought around. I saw it drive by in the back lot, and wondered where it was going, but it came around the corner a few minutes later and I saw the porter had taken it around back to wash it before delivering to me!!!! The service was far beyond anything I could have expected, and it's just one of the many reasons this is the 4th vehicle I've purchased from Friendly in the last 15 or so years. More
by Don
Employees Worked With
Tim Franklyn
February 18, 2019
Didn't waste my time. Walked into the dealer, knowing precisely what I wanted, and that it would need to be ordered. Sat down with Terry, he entered the order into the sy Walked into the dealer, knowing precisely what I wanted, and that it would need to be ordered. Sat down with Terry, he entered the order into the system, and I was back out the door within about a half hour. After we spent a couple of months in radio silence with Jeep, the vehicle finally arrived at the dealer. Terry facilitated the after-market installation I wanted with service with zero drama and on the day of pick-up, I was in and out of there in under 30 minutes. Definitely a breath of fresh air. More
by 2019 Wrangler Rubicon JL
Employees Worked With
Terry Crandall, Jason
February 12, 2019
First time Was my first time buying a car and it was everything and more. I can’t wait until I’m able to purchase my first new car from Jim Riehl's Friendly Chry Was my first time buying a car and it was everything and more. I can’t wait until I’m able to purchase my first new car from Jim Riehl's Friendly Chrysler Jeep - Warren Yahoo! More
by Kenneywade
Employees Worked With
Mike
February 05, 2019
service / seat repair I have worked with Tim Franklyn in the service department on several occasions and have received nothing but exceptional service. He keeps you inform I have worked with Tim Franklyn in the service department on several occasions and have received nothing but exceptional service. He keeps you informed of status which is very helpful so you don't have to call for updates. . More
by Black Jeep
Employees Worked With
Tim Franklyn
February 04, 2019
Awesom Great friendly service! Oil change was quick! Great customer friendly waiting area! Thank you for your courtesy and update 1/2 way through service. Great friendly service! Oil change was quick! Great customer friendly waiting area! Thank you for your courtesy and update 1/2 way through service. I would not go anywhere else for service! More
by happy customer
Employees Worked With
Judy Leader, Bill Stanley
January 26, 2019
A very loyal and satisfied customer I had been purchasing or leasing vehicles for decades and I was tired of feeling like a dollar sign whenever I walked into a dealership. That all chan I had been purchasing or leasing vehicles for decades and I was tired of feeling like a dollar sign whenever I walked into a dealership. That all changed the day I walked into this dealership and met Alix Barone. For the first time I felt like I was being assisted in finding the vehicle that I wanted for a price that I could afford. I’m very thankful to say that for over a decade now, Alix has helped me be a loyal and satisfied customer. More
by LandShark
Employees Worked With
Alix Barone
January 25, 2019
pleasant & low pressure this was my second lease experience with Joel Starda at Jim Riehl. he is easy to work with, very good at following up and keeping me informed. i woul this was my second lease experience with Joel Starda at Jim Riehl. he is easy to work with, very good at following up and keeping me informed. i would recommend Joel & this dealership. More
by jhw
Employees Worked With
Joel Starda, Jason (?)
January 23, 2019
in person explanation the only thing i would add is that if you do a fix on the park selector issue, that you explain it in person. i got home and my wife read it and goes the only thing i would add is that if you do a fix on the park selector issue, that you explain it in person. i got home and my wife read it and goes i don't like that fix at all. john heric More
by beans1945
Employees Worked With
no idea
January 19, 2019
Completely satisfied. Service was quick everyone very knowledgable and polite. All my questions were answered. Very easy to schedule the appointment. Service very fast take Service was quick everyone very knowledgable and polite. All my questions were answered. Very easy to schedule the appointment. Service very fast taken on time. More
by Theresa
Employees Worked With
Can't remember name.
January 16, 2019
Service Oil change, tires rotated. Always excellent service. Was offered a coupon upon arrival I wasn’t aware of. I truly appreciate that ! Super friendly Oil change, tires rotated. Always excellent service. Was offered a coupon upon arrival I wasn’t aware of. I truly appreciate that ! Super friendly and super helpful ! More
by Lorikaudet
Employees Worked With
Judy
