Jim Riehl's Friendly Chrysler Jeep - Warren - Service Center

Every time I go there for service they are exceptional!! This dealership is awesome! Everyone is nice, and to my shock and amazement they are honest Lol!!! This is the only dealer I plan to deal with EVER! This dealership is awesome! Everyone is nice, and to my shock and amazement they are honest Lol!!! This is the only dealer I plan to deal with EVER!! More

Timely and efficient Been doing business at this dealership for years and always top notch. New Car Sales Staff and Service Staff always pleasant and thorough each visit Been doing business at this dealership for years and always top notch. New Car Sales Staff and Service Staff always pleasant and thorough each visit More

Happy customer's, service department is great. Had 9 am appointment for safety recall, my car and every vehicle that arrived had their front windshield treated with rain beading solution for free,h Had 9 am appointment for safety recall, my car and every vehicle that arrived had their front windshield treated with rain beading solution for free,how great is that. Nice touch. Stayed in waiting lounge ,there was tv,coffee, popcorn. For what it seemed like a short time (about 35 minutes )my recall was completed and I was my way. Great service Tim. More

very proffessional - quick and satisfied exact needs Jim Riehls has shown repeatedly that they are very courteous setting up appointments - working with schedule - the shuttle service makes the process e Jim Riehls has shown repeatedly that they are very courteous setting up appointments - working with schedule - the shuttle service makes the process even easier, The work promised gets done in a timely manor with very good follow up. Judy Leaders does a great job leading these efforts. More

Oil Change Both Judy and Neal have written up my oil changes and both are very professional and answer all my questions. I get notices to remind me of my oil cha Both Judy and Neal have written up my oil changes and both are very professional and answer all my questions. I get notices to remind me of my oil change and if call to make an appointment and they are busy I always get a call back and they work with me on scheduling. More

Great Job Came in for scheduled oil change, they we very timely. I enjoyed quiet waiting room with free popcorn & nice people to chat with. Wind shield cracks f Came in for scheduled oil change, they we very timely. I enjoyed quiet waiting room with free popcorn & nice people to chat with. Wind shield cracks fixed while I waited too without adding extra time to visit. Very polite staff & quality work. Thank you! More

Very good communication between me and service personnel was excellent. Car was to take longer than expected and was offered a loaner or pick-up and return to d communication between me and service personnel was excellent. Car was to take longer than expected and was offered a loaner or pick-up and return to dealership. Chose to be driven home and picked up when car was done. Worked great!! More

Great service Very friendly & helpful staff . Every time I bring my viechle here the staff is wonderful and accommodating. I really like this dealership and this is Very friendly & helpful staff . Every time I bring my viechle here the staff is wonderful and accommodating. I really like this dealership and this is my second viechle from them. More

Great service. Tim was fantastic and kept me in the loop for the long fix. He went the extra mile when we searched for my vehicle after the tow truck driver parked Tim was fantastic and kept me in the loop for the long fix. He went the extra mile when we searched for my vehicle after the tow truck driver parked it way back in the lot without letting us know where. More

Emergency Service on Alternator Went to the Online Appointment Booking site Sunday night to see when we could get our car in to fix a Battery Light problem on our 2012 Dodge Grand Ca Went to the Online Appointment Booking site Sunday night to see when we could get our car in to fix a Battery Light problem on our 2012 Dodge Grand Caravan R/T. The light went on Friday and we replaced the battery Saturday but the light stayed on. We checked the voltage at the battery which was low and made us think it was the alternator or a belt. The appointment was for Tuesday at 8am. On Monday we got texts and a call from Tim in the Service Department to confirm the appointment. I spoke with him about the problem and he said that service was pretty backed up but he would try to get us in. We had rented a car since my wife had to take kids to 3 different schools every day so we might have had to extend the rental. I brought the car in at the appointment time. The check-in was pretty quick and painless. I talked to Tim about possible scenarios with what was wrong and he also added two recall work notices to be taken care of on the car to the ticket. I went back to work and Tim called around an hour later to tell me that the problem was definitely the alternator. He gave me a quote for replacing it and the belt and I approved the work. I asked if I could finance part of the work since we were cash-strapped and he gave me info about the Mopar Card. The work got done quickly and when I came back to the dealer I applied for and got the Mopar card through Sherry and will be getting a 50.00 credit on the second statement. Overall, the visit exceeded my expectations. Nobody tried to trick me into getting anything I didn't need and Tim was very accessible. He always answered the phone when I called or returned my calls quickly. The labor costs seemed a little high which we expected but we didn't want to mess around with the winter weather and the possibility of my wife getting stranded somewhere with the kids. I normally try to do this kind of work myself but didn't have time or a warm garage. We wanted the work done right, quality parts, and a warranty which we got. Tim's added great customer service was a nice surprise. More