Jim Riehl's Friendly Chrysler Jeep - Warren - Service Center

Same dat water pump replacement under the lifetime warrantee This dealership has been very prompt in servicing our 2008 Jeep Grand Cherokee and the current service which was to replace the water pump was no exce This dealership has been very prompt in servicing our 2008 Jeep Grand Cherokee and the current service which was to replace the water pump was no exception. Along with this repair, the ignition was also replaced on a recall notice and all completed the same day. Very happy with the service at this dealership and do not have regrets about having them as my closest Jeep dealer. More

Friendly, fast, cost effective Oil change went smoothly and efficiently. Neal was friendly and knowledgeable. Will continue to get my oil changed there. The 4 oil change package Oil change went smoothly and efficiently. Neal was friendly and knowledgeable. Will continue to get my oil changed there. The 4 oil change package is wonderful. More

SERVICE Tim, in the service department was very helpful. I feel he went above and beyond to accommodate my service needs. He clearly explained the extra wai Tim, in the service department was very helpful. I feel he went above and beyond to accommodate my service needs. He clearly explained the extra wait time for my vehicle and arranged a loaner for me so I was not inconvenienced. He was very nice to deal with. More

Very Satified It is alwys a pleasure going to Jim Riehl Friendley Dealership, they very efficient. This is the only place I take my jeep for service. It is alwys a pleasure going to Jim Riehl Friendley Dealership, they very efficient. This is the only place I take my jeep for service. More

Service department was very friendly and professional. However my Bluetooth connectivity problem wasn't solved. Need to order a new part. Will have to return department was very friendly and professional. However my Bluetooth connectivity problem wasn't solved. Need to order a new part. Will have to return to have it installed. More

PROFESSIONAL AS USUAL EVERYBODY WAS PROFESSIONAL AND KIND. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. RON FRUCIANO IS YOUR BIGGEST ASSET. RON ALWAYS IS PATIENT A AS USUAL EVERYBODY WAS PROFESSIONAL AND KIND. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. RON FRUCIANO IS YOUR BIGGEST ASSET. RON ALWAYS IS PATIENT AND STOPS WHAT EVER HE IS DOING TO TALK TO ME. THE ONLY NEGATIVE I HAVE IS THE NEW PACIFICA. I DON'T LIKE THEM MOVING THE GEAR SHIFT TO A BUTTON TYPE SYSTEM. ALSO REGARDING THE PACIFICA THE REAR CARGO ARES IS SLIGHTLY SMALLER AT THE LIFT GATE AREA. More

came in for recall hour and a half later it was fixed I had overwhelmed good experience with your business.we'll be coming back for oil changes and anything else that needs to be done to my Jeep. God ble I had overwhelmed good experience with your business.we'll be coming back for oil changes and anything else that needs to be done to my Jeep. God bless have a nice day More

TWO HOUR oil change?! Yes a 2 hour oil change. I've taken my car to this dealership before and it's always taken at least 30-40 minutes for an oil change. I know it's cheap Yes a 2 hour oil change. I've taken my car to this dealership before and it's always taken at least 30-40 minutes for an oil change. I know it's cheap (I buy the package deal), but that seemed like a wait for an oil change. Well 5 days ago, I took my car in for my much needed oil change. It took over TWO hours!! And it's supposed to be an express lane! At this point, I'm tired of waiting, I'm antsy, and hungry. Well after two hours, this lady finds me and says that my air filter is bad and I need a new one. So I say fine and she says it'll only be a couple more minutes....20 minutes later I went outside and found my car sitting there. Apparently it was ready and no one came to tell me. So this whole process took over two hours, and I had to pay for an air filter. Oh, did I mention they didn't top off my fluids?? Nope. I looked under the hood to find that my coolant was below the "add" line AND the cap was off. I'm very disappointed with the service. I don't know if I will be back. More

I had had several bad experiences with another Chrysler service department so when I changed dealers to your group my latest car came from Lapeer. As I live in Clinton Township my son-in-law recommended service department so when I changed dealers to your group my latest car came from Lapeer. As I live in Clinton Township my son-in-law recommended the Warren facility. I made an appointment, showed up 15 minutes early but was waited on and written up immediately; was told recall work would take approx 1 hr, but was completed within 45 minutes and even tho I was not in the service waiting room, Ken tracked me down to let me know the work was finished and I was free to go as soon as I checked out with the cashier. Also in initially looking for a waiting area a mechanic that I ran into in the hall very kindly directed me to one. The cashier took care of my paperwork in very short order, paged for my car and the porter had me out the drive in about 5 minutes. All were very friendly and helpful. The car wash was a nice surprise also. Makes up for all the short comings of the other facility - they were so bad that I just used local shops for my oil changes and routine maintenance. Now I will certainly be using this site again. This visit was only a recall, but I will be using it for routine maintenance from now on. More

Went to Express oil change center and was told it would take 30 minutes, 50 minutes later told need air filter and will be ready in only 5 minutes don't know why taking so long. Sat for another 20 minutes take 30 minutes, 50 minutes later told need air filter and will be ready in only 5 minutes don't know why taking so long. Sat for another 20 minutes and went for answers. Response let me go check, on return they are bringing your car around. Asked why I was told originally 30 minutes for express oil change and it has now been 70 minutes. I dont know it usually only takes 30 minutes. Don't tell your customers and time and then not deliver or dont call this area express More