Jim Riehl's Friendly Chrysler Jeep - Warren - Service Center

I have a 2001 PT Cruiser, I have had my car for 10 years. I have always taken it to Jim Riehl's Friendly Automotive Group. INC on 14 Mile Road in Warren, MI for oil changes, I even buy the oil change package I have always taken it to Jim Riehl's Friendly Automotive Group. INC on 14 Mile Road in Warren, MI for oil changes, I even buy the oil change packages the have. I have always taken my car to Jim Riehl's for my oil changes - I never miss one. I took my car to Jim Riehl's for an oil change on 12-3-2012, I purchased the sale package again. I went and sat down as I usually do. Then my name was called, and they proceeded to tell me my oil pan bolt was stripped and I would have to purchase a new heally coil. Needless to say I was FURIOUS , my car is housed for the winter I take excellent care of it. I said "this can't be right, only your techs have ever worked on it". Judith the leader told me I would need a new heally coil. I asked to speak with a manager, she me that there was no manager on site. I found him myself, the manager said that he could have a tech put a heally coil and rethread the oil pan bolt, and that it was the best they could do to solve the problem - a problem they created. I said "what if it leaks on my new driveway?" The manager told me "PUT A PIECE OF CARDBOARD UNDER IT!" can you believe this?? I take pride in my car and always do regular maintenance on my car. I am still furious - I have 70,000 miles on a Chrysler product - that is less then 10,000 mile per year. How could a bolt that has been only put in and out at minimum 42 times wear out? I believe that there was an error on the techs side of the job if it was not him, I would like to start a RECALL on the oil pan - 01 PT Cruiser anyone else have this problem? More