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Jim Riehl's Friendly Ford

Charlevoix, MI

4.7
205 Reviews
Call Dealership (231) 289-1234

06725 US 31 S

Charlevoix, MI

49720

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205 Reviews of Jim Riehl's Friendly Ford

May 16, 2026

MEGHAN DID AN EXCELLENT JOB OF KEEPING ME INFORMED ON THE STATUS OF MY REPAIRS. More

by CHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
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May 14, 2026

Great service and respectful and friendly staff and we are happy we made the change to Jim Riehl Friendly Ford! More

by ECGWIZD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
May 14, 2026 -

Jim Riehl's Friendly Ford responded

It’s great to hear our team treated you with respect and friendliness during your Ford Escape service. We’re grateful you chose us and look forward to helping whenever you need us.

May 13, 2026

The people are friendly the service was quick and easy and they did everything they said they would within the amount of time they said it would take More

by VRILEY001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
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May 13, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for noting how our team handled your service with efficiency and clear timing. We’re glad to hear everything was completed as promised. Let us know if you need anything else for your Ford.

May 12, 2026

They made everything so simple and so easy. Kameron and Steve would great to work with and I cant recommend them enough. More

by HOOPE1KW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Williams, Steve Hutchinson
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May 12, 2026 -

Jim Riehl's Friendly Ford responded

We’re glad the process was straightforward and hassle-free. Thank you for recommending our team. Enjoy your new Ford F-150!

May 02, 2026

The folks at friendly always excellent care of my car. I really appreciate all of them. More

by WEBERAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 02, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for highlighting the excellent care our team provides for your Ford. We’re delighted to know your vehicle receives consistent attention. We appreciate your trust and look forward to serving you again.

May 01, 2026

Great Experience! My first visit. Service started working on my vehicle as soon as I arrived for my appointment. It took some time for them to diagnosis the unique pro More

by JANETTELOLLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Report | Print
May 01, 2026 -

Jim Riehl's Friendly Ford responded

We’re glad our service team got started right away and kept you informed while diagnosing and thoroughly testing your Lincoln Corsair. Thank you for recommending us and we look forward to assisting you again.

April 29, 2026

Very frustrating experience. A month ago to schedule replacement of windshield. Service person they would call. Went back 10 days later and no answer. No photo of cracked win More

by JDECKER15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person
Report | Print
May 03, 2026 -

Jim Riehl's Friendly Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 29, 2026

great to work with thanks they know the ford f 350 well thanks thanks thanks More

by CRAIGC1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
kameron
Report | Print
Apr 29, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for the great review. We’re glad our team’s expertise with the Ford F-350 made your experience positive. Enjoy your new truck and feel free to reach out anytime.

April 28, 2026

Great to work with. Kameron Williams was very helpful. I would highly recommend this dealership. More

by DMELAMPY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Williams.
Report | Print
Apr 28, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for sharing your experience. It was our pleasure to assist you with your new Ford Explorer. We appreciate your recommendation and hope you enjoy every drive.

April 25, 2026

Completed everything they were supposed to do in a timely manner. Washed my vehicle and dealership was very professional. More

by bobfowler44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
Report | Print
Apr 25, 2026 -

Jim Riehl's Friendly Ford responded

We appreciate your five-star rating and feedback on our timely service and vehicle wash. We’re glad the team’s professionalism stood out during your visit. We look forward to caring for your Ford again.

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