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Jim Riehl's Friendly Ford

Charlevoix, MI

4.7
205 Reviews
Call Dealership (231) 289-1234

06725 US 31 S

Charlevoix, MI

49720

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205 Reviews of Jim Riehl's Friendly Ford

October 09, 2025

Very helpful and professional. Would highly recommend going through Kameron. He made the process very easy. More

by KRISHUFFMAN14
Recommend Dealer
Yes
Employees Worked With
Kameron Williams
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Oct 09, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 06, 2025

Staff was very helpful and accommodating. Would recommend the Quick Lane. Great work and problem solving. More

by johnraleigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All staff was helpful and knowledgeable.
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Oct 06, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Riehl's Friendly Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

October 04, 2025

First time there. I was overall pleased with my experience Will definitely be using their service again More

by beachbumsouth
Recommend Dealer
Yes
Employees Worked With
Meghan Valantas
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Oct 04, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2025

Great communication! Thorough and timely service. Pleasant staff. Took care of my extended warranty process with out skipping a beat. More

by Bronco Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan in service
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Oct 04, 2025 -

Jim Riehl's Friendly Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Riehl's Friendly Ford!

October 03, 2025

They did what I asked them to do. Were courteous, and Friendly. And hopefully fixed it right. More

by L.M.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Velantis , Andy Marihugh
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Oct 03, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

October 02, 2025

Very friendly and welcoming staff. They work with you to get you the best possible outcome. Very pleased. More

by johnandjuliemclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Jesse, Morgan, Andy, Sarah.
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Oct 04, 2025 -

Jim Riehl's Friendly Ford responded

Thank you, John and Julie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 02, 2025

Your staff is exceptional and really cared about my vehicle and my safety. Thank you! More

by Rondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Oct 02, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Riehl's Friendly Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

October 01, 2025

Best dealership. From sales to service awesome. All our cars are ford. Bronco raptor, f350 king ranch and explorer. More

by CHELSTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam, service lady, gm
Report | Print
Oct 01, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 01, 2025

I am very happy with the friendliness and the timing it takes this dealership to service my vehicle. I was so thankful upon completion they even brought my vehicle to my home as I couldn’t come get it on t More

by YELNATS2665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Valantas
Report | Print
Oct 01, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 27, 2025

Clean, nice dealership. .services my Miata with no questions asked. Friendly personnel. Knowledgeable service writer. More

by DAVIDKENDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Potter, Dakota Dawson
Report | Print
Sep 27, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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