Jim Riehl's Friendly Ford

Megan was our service rep. Excellent communication, responsiveness and knowledge of the situation. Unfortunately, we needed a headlamp replaced when the led failed. Very poor m Excellent communication, responsiveness and knowledge of the situation. Unfortunately, we needed a headlamp replaced when the led failed. Very poor maintainability by Ford as what should have been a simple repair became an expensive ordeal. NOT the fault in any way of Friendly Ford or Megan. The only other irritation was the surcharge for using a credit card. This is NOT ok, when repairs are increasingly expensive (over $3000 in this case). I tried using my debit card, but of course the bank flags it as a fraudulent charge (due to the size) and denied the payment. So I was forced to use a credit card and is cost me an additional $90. FIND ANOTHER WAY! More

Nice people, good communicators, Would have been rated a five, but I hurried to get my van there at 8am on Monday and the did not look at it until Tuesday… I am glad I did not wait for it. five, but I hurried to get my van there at 8am on Monday and the did not look at it until Tuesday… I am glad I did not wait for it. More

Easy drop off after hours. Service department completed work quickly. Always happy with service here. Service department completed work quickly. Always happy with service here. More

It took a little longer than planned, but the rear wiper wiring is repaired and the wiper is operational. wiring is repaired and the wiper is operational. More

Good communication and quick fix on my recall. Gal at the Service desk was polite and friendly. Gal at the Service desk was polite and friendly. More

It was a recall from the ford manufacturer. Apparently the information they sent them to get into the whatever wasn't right?So I took it there , left it 42 hours and went and picked it up. Mayb Apparently the information they sent them to get into the whatever wasn't right?So I took it there , left it 42 hours and went and picked it up. Maybe ford motors will get it right this time. Hard to blame the dealership but still..... More

Fast service! Made appointment & was able to be seen same day! They even washed my vehicle after the service was completed. Made appointment & was able to be seen same day! They even washed my vehicle after the service was completed. More

This is the second time Cam has helped us lease a vehicle. He was absolutely great and made the process quick and painless both times! vehicle. He was absolutely great and made the process quick and painless both times! More

Jim Riehl got me in for service immediately and took care of my problem in less than one hour. of my problem in less than one hour. More

Truck was picked up and returned on time. It was returned washed and serviced as directed It was returned washed and serviced as directed More