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Jim Riehl's Friendly Ford

Charlevoix, MI

4.7
205 Reviews
Call Dealership (231) 289-1234

06725 US 31 S

Charlevoix, MI

49720

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205 Reviews of Jim Riehl's Friendly Ford

September 18, 2025

Excellent experience every time. Highly recommended They are very good at communicating. Very friendly and convenient to me More

by ZDICKINSON
Recommend Dealer
Yes
Employees Worked With
Jessie
Report | Print
Sep 18, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 18, 2025

Iwas checked into the service department quickly and competently. The services were preformed in a reasonable amount of time. More

by robert49720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica potter
Report | Print
Sep 18, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Riehl's Friendly Ford.

September 17, 2025

They helped me use my Ford points for consumables like oil & air filters. Made the process very easy. More

by sparkyCGFL
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Valantas
Report | Print
Sep 17, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

September 15, 2025

My wife took my Expedition to Jim Riehl’s Friendly Ford to finish up the 100,000 mile servicing. They brought her home and then picked her up when the Expedition was ready. The servicing went well and my More

by john.jordan.062255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Sep 15, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 15, 2025

Customer service is good but getting car in when appointment is scheduled is bad, along with getting car back when promised More

by johnandjuliemclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen, Andy, Jesse, Sarah, Megan
Report | Print
Sep 15, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Riehl's Friendly Ford.

September 13, 2025

Everyone there is very friendly and respectful. They’ll go above and beyond to be helpful. More

by tomexit352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan, Jessie, Glen
Report | Print
Sep 13, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for choosing Jim Riehl's Friendly Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 10, 2025

Great service! Jessie is the best!… It is easy to schedule service and service is completed in the time promised and is done correctly, the first time. More

by GOLDHAM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Report | Print
Sep 10, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

September 09, 2025

Good exaltation for the people who have been there for years and have been able to get the deal done More

by AEI4192104011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Sep 10, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Jim Riehl's Friendly Ford!

September 06, 2025

It is a pure pleasure entering your service dept. Jessi takes right fine care of your customers and this continues right through everyone till you are driving away. More

by BJDAVID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi Potter, Steve from warranties not sure about service people.
Report | Print
Sep 06, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Riehl's Friendly Ford. We look forward to having you as one of our valued customers for many more years to come!

September 06, 2025

They really worked hard to get my transfer case issue resolved with Ford! Jesse was a great service advisor. More

by SCHULER.KURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Porter, Glen Bainbridge
Report | Print
Sep 06, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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