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Jim Riehl's Friendly Ford

Charlevoix, MI

4.7
205 Reviews
Call Dealership (231) 289-1234

06725 US 31 S

Charlevoix, MI

49720

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205 Reviews of Jim Riehl's Friendly Ford

September 05, 2025

Fantastic experience! Everyone was helpful and courteous. I will return to Jim Riehl’s for all my service and sales needs. Despite the fact that it is further away than my More

by kadoo23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Potter
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Sep 05, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 05, 2025

Thank you for taking care of this recall. Your gal? I forgot her name was very thoughtful keeping me informed on the process and delay but my stay was just 3 hours just as she indicated on t More

by Lynda.Halbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her mamr
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Sep 05, 2025 -

Jim Riehl's Friendly Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Riehl's Friendly Ford!

September 04, 2025

Kind, friendly, and professional. Was ready to accept my vehicle at the appointment time and was thorough with my requests of what I need checked out. More

by DEBBIEG0255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 04, 2025 -

Jim Riehl's Friendly Ford responded

Thanks for sharing about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

September 04, 2025

Great service as always! Friendly, efficient and knowledgeable staff…always a good experience. Highly recommend! More

by CAROLGREENSLADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesica and Glen
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Sep 04, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2025

This dealership treats me like family! Get a ride , a smile & terrific service . Even though the price for tires was cheaper, I trust them. More

by CATPAKRUNS
Recommend Dealer
Yes
Employees Worked With
Jesse
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Sep 03, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

August 30, 2025

Their name says it all friendly, very polite very professional. They care about their customers. More

by Bill50viking
Recommend Dealer
Yes
Employees Worked With
All staff
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Aug 30, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for choosing Jim Riehl's Friendly Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 30, 2025

Always very friendly and helpful and on time I will continue to use your services in the future More

by JFN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Report | Print
Aug 30, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 30, 2025

Great friendly employees, great service clean place of business will be back, Thanks Terri hilton More

by EQUINEFLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Report | Print
Aug 30, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 28, 2025

Cameron was such a big help to us as we leased a new Ford F150…very knowledgeable, friendly, always accommodating. More

by glmoore4
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Aug 28, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

October 25, 2023

I came in for an oil change and got so much more. A friendly service writer and service tech who provided extra service with a smile and a thank you. More

by turtleconst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer and service tec
Report | Print
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