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Jim Riehl's Friendly Ford

Charlevoix, MI

4.7
205 Reviews
Call Dealership (231) 289-1234

06725 US 31 S

Charlevoix, MI

49720

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205 Reviews of Jim Riehl's Friendly Ford

March 28, 2026

I pulled in for service as my truck was losing power. Jessica was the service advisor and warned me they might not get it fixed that day since I didn’t have an appointment. Within an hour however my issu More

by RMCDANIELCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Mar 28, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for letting us know our service team quickly diagnosed and repaired your Ford Ranger’s power issue on a walk-in visit. We’re glad our pricing met your expectations. We look forward to assisting you again.

March 27, 2026

Easy to work with and great communication. Calls and questions were answered quickly and never felt pressured. More

by MIKE@TBGNMI.COM
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kameron Williams
Report | Print
Mar 27, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for highlighting the ease of working with our team and the clarity of our communication. We’re delighted your calls were answered promptly without any pressure. Enjoy your Ford and please let us know if you need anything moving forward.

March 26, 2026

There is a great selection of vehicles and sales staff were very easy to work with. More

by MICHELLEFALK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Williams, Steve Hutchinson
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Mar 27, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for highlighting our wide vehicle selection and how easy our sales team was to work with. We’re excited you chose a new Ford Explorer and hope it continues to exceed your expectations.

March 25, 2026

Fast and friendly service. I have my oil changes performed here and the service manager Glenn and his staff always make sure the work is top notch. More

by JEYANALUNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Danbridge, Jesse and Megan
Report | Print
Mar 25, 2026 -

Jim Riehl's Friendly Ford responded

It’s great to know the oil changes on your Ford have been fast and friendly. We’re glad the service team consistently delivers top-quality work. Thank you for the five-star review.

March 24, 2026

Friendly service and not a long wait time. I take all my vehicles for service here. More

by WRDOTSON53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen and Jessica
Report | Print
Mar 24, 2026 -

Jim Riehl's Friendly Ford responded

It’s wonderful to hear our team delivered friendly service with minimal wait for your Ford. Having your trust to care for every vehicle you own means a lot to us. We look forward to helping you again soon.

March 20, 2026

Quick and easy. Jessi was great to work with. The service was done about when it should have been. No complaints. More

by JIMFOUNTAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Mar 20, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for letting us know your Ford F-150 service was quick and completed on schedule. We’re happy the process was hassle-free. We look forward to assisting you again.

March 19, 2026

This was the easiest car purchase ever! Sales Manager Kameron was fantastic. Loved the Docusign process. I don’t know how, but they delivered the car in a sloppy blizzard and still managed More

by STAFFORDDAVEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameron & Steven
Report | Print
Mar 19, 2026 -

Jim Riehl's Friendly Ford responded

What a pleasure to see that purchasing your new Ford went so smoothly. It’s great that our digital signing process and delivery through the snow and one-hour drive resulted in a sparkling, fueled vehicle. Thank you for the five-star rating.

March 18, 2026

Very prompt and friendly service on a hectic day. Megan was great. Since I have to write 15 words…. More

by TDICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Mar 18, 2026 -

Jim Riehl's Friendly Ford responded

It’s great to hear our team delivered prompt and friendly service on such a busy day. Thank you for the five-star rating and for trusting us with your Ford vehicle. Please let us know if there’s anything else we can help with in the future.

March 11, 2026

Very Courteous and professional. This is the best Ford Dealership to work with in my 30 plus years owning Ford Vehicles. More

by PAPPAJOE2861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember.
Report | Print
Mar 11, 2026 -

Jim Riehl's Friendly Ford responded

It’s wonderful to know our courteous and professional approach stood out in your 30 years of owning Ford vehicles. Thank you for trusting us with your Ford Expedition service. We appreciate you choosing us as your preferred dealership.

March 09, 2026

Service was great they got me in and out in a timely manner. Thank you for your prompt service More

by POTJAKE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get names
Report | Print
Mar 09, 2026 -

Jim Riehl's Friendly Ford responded

We’re pleased your Ford F-250 service visit was completed quickly and smoothly. Keeping you on the road without delay matters to us. Thank you for entrusting us with your truck.

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