Jim Riehl's Friendly Ford

Both associates were very helpful, pleasant, and professional. All qualities that I appreciate and factor in when considering future business. professional. All qualities that I appreciate and factor in when considering future business. More

I feel I was treated well and fair while negotiating for my choose of vehicle . Also I felt I got a good buy for the truck . Happy New Year my choose of vehicle . Also I felt I got a good buy for the truck . Happy New Year More

Poor communication, poor follow up. Took much longer than expected and vehicle wasn't in operable condition when we took it back. Took much longer than expected and vehicle wasn't in operable condition when we took it back. More

I took my truck in cause it brought up several warnings on the dash. Hill decent control fault, service advancetrac, hill decent control fault, steering assist fault. And ABS light came on. They told me I on the dash. Hill decent control fault, service advancetrac, hill decent control fault, steering assist fault. And ABS light came on. They told me I needed a new cluster and gear for my steering column. They quoted me around 3 grand for repairs. I decided to take my truck somewhere else and it ended up being just a $40 ABS sensor. Never going back to Jim Riehl’s in Charlevoix ever again. More

Efficient friendly service Jessica was helpful. She is an excellent representative well positioned to handle customer service professionally. She is an excellent representative well positioned to handle customer service professionally. More

Kameron is the best, knowledgeable, responsive, does what he says he is going to do. The reason I return to this dealership he says he is going to do. The reason I return to this dealership More

Dealership is courteous and helpful when providing vehicle service. I’ve had both of my 2014 Edge and 2015 F-150 in for various service issues and have been satisfied with the work. vehicle service. I’ve had both of my 2014 Edge and 2015 F-150 in for various service issues and have been satisfied with the work. More

Great service, exceeded expectations The oil change was completed in less than an hour The waiting room is a nice place to wait completed in less than an hour The waiting room is a nice place to wait More

Kept me well informed Very upbeat , polite, understanding. Kept me in the loop It's not the number of words xxxxxxx understanding. Kept me in the loop It's not the number of words xxxxxxx More