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Jim Riehl's Friendly Ford

Charlevoix, MI

4.7
205 Reviews
Call Dealership (231) 289-1234

06725 US 31 S

Charlevoix, MI

49720

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205 Reviews of Jim Riehl's Friendly Ford

December 19, 2025

Very professional work, good communication and was able to help me save some money Empathetic More

by johnandjuliemclean
Recommend Dealer
Yes
Employees Worked With
Megan
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Dec 24, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 19, 2025

Very professional work, good communication and was able to help me save some money Empathetic More

by johnandjuliemclean
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Dec 24, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Riehl's Friendly Ford.

December 19, 2025

Very efficient paperwork processing. Great trade-in values. Sales force excellent especially Kam. This is my 4th truck purchase from them and the follow-up service is great. More

by DRRALPH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kam and John
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Dec 19, 2025 -

Jim Riehl's Friendly Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Riehl's Friendly Ford!

December 14, 2025

Very quick work done. Clean facility. Kept me apprised of the arrival of needed parts and scheduled my repairs when available. More

by DF.WIECZOREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know them.
Report | Print
Dec 14, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 11, 2025

Very thorough, cabin and air filter were in bad shape which they showed me. In and out in about 40 minutes More

by ZCBROWN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Dec 12, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Riehl's Friendly Ford. We look forward to having you as one of our valued customers for many more years to come!

December 11, 2025

Very friendly service. Shared all service details and provided details on future visits to fix recall issues More

by CMUMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Dec 11, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

December 10, 2025

Very professional Organized, professional, great service Great, good, amazing, organized, etc etc etc etc etc etc More

by KELLYGRUNDNER
Recommend Dealer
Yes
Employees Worked With
Kameron
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Dec 10, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2025

Great service. Saved me money in the end. Customer service always kept me informed of the status of my vehicle. More

by Detja00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Dec 09, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

December 09, 2025

Friendly quick service! Nice people! Comfortable area for customer to sit and wait for car to be finished! Follow up is very nice! I will be back! More

by INGERA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi Potter
Report | Print
Dec 09, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Riehl's Friendly Ford.

December 05, 2025

Great service from staff as I have come to expect so thank you for thst More

by DJOCHARLEVOIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie; Meghan
Report | Print
Dec 05, 2025 -

Jim Riehl's Friendly Ford responded

Thanks for sharing your thoughts about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

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