Waited for hours on 2 separate days for attention from someone to turn in my lease. Turned it in and was told all overage charges and extra payments were taken care of. Purchasesd brand new car and still ended up w $2000 bill from Ford for charges on the lease. I will never deal with this place again. Was the worst car buying experience I've ever had. I'm reporting them to state atty general, cfpb, and ftc.