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Jim Shorkey Kia Gainesville

Gainesville, GA

3.9
1,881 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,881 reviews

July 14, 2020

Was quick and friendly he was great ty and I’m am sure the oil cap was on not like the other service tech who did not have it on and leaked all the oil out the car while I was driving More

by Rebecca B
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail, Michael Wolf, Alex Cruz, Bethany Alexander, Ashley Leblanc
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Rebecca, thank you for the rating and review, we are pleased to know that you enjoyed your visit to Carriage Kia. We are always dedicated to ensuring that we are exceeding customer needs and providing with only the best customer care. We hope to see you again soon!

July 13, 2020

Awesome experience! Great customer service from everyone we had contact with. Eric~ our salesman was extremely knowledgeable on the car we purchased! From start to finish we could not have asked for better More

by JAMIE
Recommend Dealer
Yes
Employees Worked With
Eric~Salesman 5 Star service , Don Pippin, Mario Estrada
Jul 14, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Jamie, we would like to thank you for your recommendation and this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Carriage Kia with on the best there is to offer. It’s so nice to hear that Eric helped make your experience such a positive one. Let us know if you need anything else down the road, take care!

July 12, 2020

I am always received in a friendly matter and checked on during my appointment in a kind way to make sure I am comfortable and updated on the service of my automobile. My agent Andrew is wonderful at his jo More

by RLLENOIR
Recommend Dealer
Yes
Employees Worked With
Andrew Aycock, Bethany Alexander
Jul 13, 2020 -

Jim Shorkey Kia Gainesville responded

Thanks for sharing your thoughts about your experience with Carriage Kia. We are happy to hear that the team delivered such an excellent experience, and we look forward to being here for you for years to come!

July 11, 2020

Best customer service I've ever received. For me not having credit, we made it work. Everyone was courteous and friendly. Great staff with even better energy. More

by VALENZCHRIS
Recommend Dealer
Yes
Employees Worked With
Katie Alberto
Jul 14, 2020 -

Jim Shorkey Kia Gainesville responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Carriage Kia. We wish you safe travels and look forward to seeing you again soon!

July 10, 2020

This dealership was very nice everyone was respectful and helpful. Mario Estrada was very helpful and he almost made everything easier. All his manger made the process quicker and easier. More

by Keyshawn
Recommend Dealer
Yes
Employees Worked With
Mario Estrada
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you, Keyshawn! It has been our pleasure serving you. Quality customer service is always our number one priority, and we’re happy to hear that we met your expectations. Thank you again for choosing Carriage Kia. We look forward to having you as a valued customer for years to come!

July 10, 2020

Asha was great, she was very patient and knew a lot about the Kia Sorento! I would come back and refer people to her! Thank you for great service! More

by erikagilstrap17
Recommend Dealer
Yes
Employees Worked With
Asha
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Erika, thank you for your business and for this review. We’re happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take care!

July 07, 2020

Judith Castillo was the perfect salesperson for my needs. She listened, was attentive to my car search parameters and in the end notified me of exactly what I was searching for!! I would recommend Judith to More

by VANDEWATER
Recommend Dealer
Yes
Employees Worked With
Judith Castillo
Jul 07, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with this excellent feedback! We appreciate your business and we look forward to working with you again soon. Have a wonderful day!

July 07, 2020

I was very unimpressed with the way the service went on my Kia. The Mechanic guy they had working on my Kia obviously didn't care about his job or my car it was like he was just there to be there. He lied More

by Ginaj2650
Recommend Dealer
No
Employees Worked With
Alex Cruz
Jul 08, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Gina, we have read your review and we would like to extend an apology for not meeting your needs and expectations. It's important to us that we satisfy every customer and you really help us by bringing these inconsistencies to our attention. Your comments will be addressed with our team to ensure we improve upon these issues. If you would like to discuss your issue further, please give us a call. Thank you and take care.

July 07, 2020

It was the most painless.car buying experience I’ve ever had. No pressure and I wasn’t there all day either. Fabulous experience!! Recommended More

by tammy.carlyle
Recommend Dealer
Yes
Employees Worked With
Asha
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Tammy, we are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Carriage Kia. We wish you safe travels and look forward to seeing you again soon!

July 04, 2020

Best car buying experience. Came in knowing exactly what we wanted and what we wanted to pay and the finance manager and sales person made it happen. Would highly recommend. More

by H.DUNCAN87
Recommend Dealer
Yes
Employees Worked With
Julie Pierce, Katie Alberto
Jul 07, 2020 -

Jim Shorkey Kia Gainesville responded

We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of our team.. We look forward to working with you again soon, take care!

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