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Jim Shorkey Kia Gainesville

Gainesville, GA

3.9
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,880 reviews

February 19, 2020

Easily the best car buying experience we've had. Very pleased with the new Niro EV. Marcellus Richard was a great sales person to work with. More

by CHARLES.SCHULZ
Recommend Dealer
Yes
Employees Worked With
Marcellus Richard
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Charles, we greatly appreciate your feedback about tour car buying experience with Marcellus. We thank you for choosing Carriage Kia when deciding to purchase a car and we hope to get a chance to work with you again down the road, take care!

February 19, 2020

Great Experience! Great experience. Wonderful team. Everything was an A++. Highly recommend Carriage KIA. Jamie was super to work with. The whole process was smooth More

by SCOTTGREGORY76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHANE BAILEY, JAMIE MAXIE, & RAMON REYES
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for taking the time to leave us this positive feedback, Scott! We are thrilled to know that you had such a great experience with our team and if you need anything else, we are always here to help!

February 19, 2020

The service doesn't seem as customer oriented as it once was. Was argumentative when asked if a service was performed that I had mentioned when I checked in. More

by cpcarlene
Recommend Dealer
No
Employees Worked With
Alex
Feb 20, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Carlene, it sounds like we did not hit the mark when it comes to customer service on your last visit. We appreciate you providing us with this feedback and want you to know we have made our staff aware that this is completely unacceptable. I apologize for your negative experience and hope that we get to work with you again down the road. If you would like to discuss this matter in more detail please send me an email to wecare@choosecarriage.com. Thank you, take care.

Feb 20, 2020 -

cpcarlene responded

By making your staff aware that will change the service for all in the future? I do customer service as a profession and expect the kind of service that I am accustom to giving to my customers.

January 30, 2020

After 2 & 1/2 years of driving my Sportage from Carriage Kia it was time to upgrade to a larger vehicle. There was no question as to where I was going for this purchase or who I was looking for at the deale More

by Vquarles71
Recommend Dealer
Yes
Employees Worked With
Chelsea in finance and Alex in Service, Oscar Razo
Feb 25, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for being a continued loyal customer of ours and for taking the time to leave us this review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work that you can trust. We want to sincerely thank you for your business and we hope you are enjoying your new Kia Sorento. We look forward to working with you again next time, take care!

January 30, 2020

We are repeat customers of Carriage Kia in Gainesville, GA. Oscar Razo has been our salesman each time we have been here and we could not be happier. Oscar has always been upfront and honest with us and an More

by Nq6413
Recommend Dealer
Yes
Employees Worked With
Oscar Razo
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with this feedback. We greatly appreciate your continued loyalty with us here at Carriage Kia and are glad that we have consistently kept you 100% satisfied each time you come in. We are lucky to have gained your loyalty and if you need anything else, we are always here to help!

January 28, 2020

Very pleased with my used car buying experience. My salesman was Oscar Razo & he was friendly, very kind & most of all patient with me...I asked a lot of questions. He even reached out to the previous More

by klcornetet
Recommend Dealer
Yes
Employees Worked With
Oscar Razo
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to leave us your feedback! We appreciate you choosing Carriage Kia and we are so happy to hear about how wonderful your experience with Oscar was. If you have any other questions or concerns, We are always here to help. Take care!

January 24, 2020

Great sales staff great service & great price ! I went to another Kia dealership first & test drove the car I wanted & left unhappy ! Thanks for everything ! More

by Luludwp1
Recommend Dealer
Yes
Employees Worked With
Mario Estrada , Christopher Basha
Feb 25, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to share your feedback with us. As one of our valued customers we want to sincerely thank you for your business and we hope to see you again here down the road, take care!

January 22, 2020

The buying process was very fast and easy, our salesman Jesse was very helpful and great to work with. This was our first vehicle we bought from Carriage Kia, but their sales team was just a good as there More

by Reisenhauer
Recommend Dealer
Yes
Employees Worked With
Sales - Jesse, Finance & Manager on 1/18/20
Feb 25, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for taking the time out of your day to leave us this review. We are so glad to know that Jesse went above and beyond in assisting you. We appreciate your business and look forward to working with you again soon, take care!

January 21, 2020

I have been using Carriage since 2012. Have always had great results. Alex is my current service rep. and he is the greatest. I recommend him. More

by ermccoy48
Recommend Dealer
Yes
Employees Worked With
Mike Paglianti
Feb 25, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for your feedback and for your patronage with us here at Carriage Kia. We look forward to your next visit with us and hope you have a wonderful day!

January 20, 2020

Isiadro was our sales rep and did an excellent job! Once we agreed on a price, Dustin told us that was only if we financed (to get the promotion of $1,000 off). We had said repeatedly we wanted to pay cash More

by License to chill
Recommend Dealer
Yes
Employees Worked With
Isiadro, Dustin, Ramon
Feb 25, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to leave us this positive feedback. We appreciate your business and if there is anything more we can do for you, we are more than happy to assist, take care!

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