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Jim Shorkey Kia Gainesville
Gainesville, GA
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,880 reviews
August 07, 2018
Terrible customer service - UPDATED Carriage Kia is very proud of how many positive reviews they have on the internet, so I figured that even if we couldn't come to an agreement on numbe Carriage Kia is very proud of how many positive reviews they have on the internet, so I figured that even if we couldn't come to an agreement on numbers that their customer service would be decent. I am not sure if they would sell you a car if you absolutely begged them (as I am not willing to do that) but if you expect any sort of followup via phone or email - get ready to be disappointed. This doesn't mean the dealership won't call/email. Oh you'll get phone calls and emails from various people wanting to know if you're still interested or still in the market or would like a test drive. Chris called me on a Saturday about my inquiry regarding a 2019 Soul. Shane called me later the same day. I provided them with info and requested a total price OTD on the vehicle and was told I'd have that on a Monday morning. That never came, and when I reached back out they again never followed up. At that point I assumed they actually didn't want my business. But I couldn't not leave the review based on my experience to warn others that all these reviews does not mean your experience is going to be similar. UPDATE I had planned to remove this negative review after they did follow up and at least give me their numbers, which they did on 8/8. But then they replied on 8/9 saying my questions were answered timely that is false. The fact is that I did exchange text messages with the salesman, but we also talked by phone and I had asked for the price right away as of 8/4. It took 4 days to get a price and the trade offer was lower than at any other dealership. So there's really no excuse for that - and my original recommendation stands. Find a dealer that respects both your time and your intelligence. In my experience, Carriage Kia is not one of them. More
by MLowe05
Employees Worked With
Shane, Chris
August 06, 2018
excellant Awesome service guy Alex Cruz. Very detail explaining what was done and what will be watch next service. Friendly customer service. Very clean area Awesome service guy Alex Cruz. Very detail explaining what was done and what will be watch next service. Friendly customer service. Very clean area in waiting. More
by jesus07
Employees Worked With
Alex Cruz
May 08, 2018
Excellent service I have been taking my Kia Sorento for service to this dealership for the last year and have been extremely pleased. They are professional, courteous, I have been taking my Kia Sorento for service to this dealership for the last year and have been extremely pleased. They are professional, courteous, fair and helpful. More
by Mom of twins
Employees Worked With
Andrew Aycock
April 12, 2018
Manager not listening to customer and condescending Manager refused to listen to my complaint about the service provided and spoke in a condescending tone He offered an insincere apology while excusing Manager refused to listen to my complaint about the service provided and spoke in a condescending tone He offered an insincere apology while excusing and assuming what I had asked for.. Keep in mind the amount of money I paid for my vehicle and the work that was needed besides an oil change was recall work . His words " the recall was not their problem we just want to help you Does Carriage represent Kia? The condescending tone and insincerety was the most frustrating part of the experience. More
by Alan f21
Employees Worked With
Christopher Basha
March 28, 2018
Carol's Carriage Kia Sorento I truly enjoyed Oscar Razo's low key style. He knew the car, listened to what we wanted, and delivered. No pressure. Hugely polite! I I truly enjoyed Oscar Razo's low key style. He knew the car, listened to what we wanted, and delivered. No pressure. Hugely polite! I More
by Krus
Employees Worked With
Oscar Razo
March 10, 2018
Very Friendly people and Very helpful too!! At this Kia dealership Michael Wolf took real good care of me and my Car and was very Nice and answer all my Questions that I had I will only go ther At this Kia dealership Michael Wolf took real good care of me and my Car and was very Nice and answer all my Questions that I had I will only go there to get my car service!! Big Thank you to Michael Wolf.. More
by Deborahkeating
Employees Worked With
Michael Wolf
March 07, 2018
Service Carriage Kia has always given my vechicle high standards of service. I appreciate the willingness to work with me and always on top of any recalls for Carriage Kia has always given my vechicle high standards of service. I appreciate the willingness to work with me and always on top of any recalls for my vechicle. More
by Mildred
Employees Worked With
Alex but was use to Judy.
March 06, 2018
Mr. Alex was very professional and great customer service Mr Alex was very professional, and assisted us on our purchase, I would recommend this store anytime if as long there are sales people like mr Alex Mr Alex was very professional, and assisted us on our purchase, I would recommend this store anytime if as long there are sales people like mr Alex More
by Tires
Employees Worked With
Mr. Alex
February 14, 2018
Great The dealership was very courteous and took their time to make sure everything was right. The test drive was very informative. I would definitely rec The dealership was very courteous and took their time to make sure everything was right. The test drive was very informative. I would definitely recommend this dealership! No wonder it has an A+ rating! More
by Happy Sorento owner
Employees Worked With
Evan Ashley , Oscar Razo
February 13, 2018
HAPPY CUSTOMER Awesome service. Andrew Aycock is so helpful! All the employees are helpful and they make sure you are comfortable. The waiting area and woman’s res Awesome service. Andrew Aycock is so helpful! All the employees are helpful and they make sure you are comfortable. The waiting area and woman’s restroom are very clean. More
by JEM
Employees Worked With
Andrew Aycock
