Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Shorkey Kia Gainesville
Gainesville, GA
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,880 reviews
May 31, 2017
ASK if the tires come with the car, they may not My wife and I came to this place on a recommendation from family and the Fish radio station. What a mistake we made. First off when we purchased the v My wife and I came to this place on a recommendation from family and the Fish radio station. What a mistake we made. First off when we purchased the vehicle they were rushing us out the door and it seemed like it was an inconvenience for them to stay after hours to make a sale. Once the papers were signed, the salesman handed us one key and said come back in the morning for it to be detailed and then left while we were still working with the finance manager on the final paperwork. Under the assumption that I would be getting the second key the following day I figured it was no issue. I emailed directly after the purchase to send over documents needed for the bank along with asking for the second key. When I went to get it detailed I asked about the key. The salesman said I'm not sure that there is a second key, let me look. The car was detailed and the salesman told me there's not a second key but I can buy one for $300. I asked why I was not told about this from the beginning and they said I had to ask. It's not common practice for them to provide major details such as a $300 key. We are not talking about a $25 car mat, this is $300. When I spoke to the manager he told me that there's nothing they can do. I will be contacting the owner about the lack of service this place provides. I also want people to know that when you buy to make sure you have a list of questions about the vehicle because they will not mention key components when you purchase and when you drive off the lot they will tell you.. "too bad, but you can pay us for whatever it is we didn't inform you about" I have purchased many vehicles used from individuals and dealerships and have never had such terrible service after the purchase. This is not a recommended dealership and I would highly encourage you to look at another Kia Dealership. More
by Philip McClure
Employees Worked With
Mike Paglianti
May 19, 2017
We can make it work for you? Don't believe it. My son has been looking for his first car for college. With this said, he has a known budget. We saw a 100K- mile Volvo XC60 on the Kia website and me My son has been looking for his first car for college. With this said, he has a known budget. We saw a 100K- mile Volvo XC60 on the Kia website and messaged the dealership of our interest. We included our budget in the message. A number of Carriage Kia salespeople called me back. They were all polite and professional and impressive. Meagan was extremely professional and knowledgeable. I explained what we were looking for and our budget. I was extremely honest. Carriage Kia is in Gainsville and about an hour drive from our home. I wanted to make sure that the pricing was clear before we spent our time and theirs. I told her what our budget was and explained the top amount. The emailed quote came back high today. I explained to her that again, this was out of the budget. She said that she would talk to her manager and get back to me. She called me back and said he said that he would take care of you. Wow. I was obviously not intelligent to play this kind of game with Meagan and her manager. When we arrived, we test drove the vehicle. It was nice and showed a little wear as we expected with the mileage. It also needed a couple new tires, which they said they would remedy. We had planned to take it to the Volvo dealer to get it checked out if we could get to an agreeable price. When we sat down to discuss price, Meagan brought back the quote with almost 100.00 off of it. Wow, is this what they called taking care of us? We would have even negotiated a little or even compromised in the middle of our budget and their price, but she said it was firm. I was proud of my son. He got up from the table and said, we are done here. Thank you. I was proud of him as he had learned to be wise with foul play. Jake and I walked out and got in our car to make the long drive home. Meagan came out and said, we do not chase customers out like we use to. I should have said, well go back inside then, but I didn't think it was kind. It is unfortunate as I was so impressed initially with Lizbeth, the receptionist, and Meagan, and the rest of the staff. I expected more from Kia. More
by JJam
Employees Worked With
Megan Walker
September 07, 2016
Issue is still not being resolved. After an Interview with the GM of Carriage Kia, there still has not been resolved. My requests to resolved this issue has gone on deaf ears. Kia has After an Interview with the GM of Carriage Kia, there still has not been resolved. My requests to resolved this issue has gone on deaf ears. Kia has given me the iedea that they(Kia) wanted to resolve this matter, none of the offers which were made was in my opinion done to benefit or retain the trust issue at hand. This entire incident has left a bad taste in my mouth with service and well as with upper management. Customer satisfaction is suppose to be top priority, but in this instance I see that is not upheld to the highest standards with Carriage Kia. Management stated, "We want to do whatever it takes to make it right," well actually they don't. More
by Larry 1234
Employees Worked With
General Manager of Sales
January 06, 2016
oil change and service Carriage KIA is a great dealership. They have a very good staff, they are very friendly and helpful. The waiting room is very clean. I always take my Carriage KIA is a great dealership. They have a very good staff, they are very friendly and helpful. The waiting room is very clean. I always take my KIA rio there for service. More
by randypeters
Employees Worked With
Mike Paglianti, Ryan Mioduski, Larry Morgan
December 08, 2015
I absoulutely love Carriage Kia!! The service dept. staff is always very friendly! I had to go in for a oil change recently, the waiting area, and restrooms are always spotless. It's v The service dept. staff is always very friendly! I had to go in for a oil change recently, the waiting area, and restrooms are always spotless. It's very comfortable to sit and wait, and the free k-cup coffee is delicious. They also gave me a complimentary car wash. My car was so clean it looked as if I had just bought it that day! Great Service guys!! More
by poppynottage
Employees Worked With
Judy?
December 04, 2015
Richard loves Carriage Kia Every time I bring our Sorento for service, we are greeted with smiles and hand shakes. Everyone smiles and makes you feel welcomed. I brought my Kia Every time I bring our Sorento for service, we are greeted with smiles and hand shakes. Everyone smiles and makes you feel welcomed. I brought my Kia in this past Wednesday for regular service, would not go any where else, and John Schaffer took care of everything. While we were waiting, Mike Paglianti saw us and came into the service lobby to chit-chat. Mike sold us our Kia in 2012 and still takes the time to be cordial. We will be back. Greatest Dealership ever. More
by ermccoy48
Employees Worked With
John Schaffer
November 07, 2015
Wonderful! This is the first dealership I have been to since I bought my first new vehicle. Every time I drive up, Judy (I think) greets me and is very sweet. Sh This is the first dealership I have been to since I bought my first new vehicle. Every time I drive up, Judy (I think) greets me and is very sweet. She knows who I am and gets everything completed promptly. I plan on brining my vehicle here every time I need anything done to my vehicle. Thank you so much for the exceptional customer service. More
by Fingipingi
Employees Worked With
Judy. Blond hair, slightly past shoulder length and sits at first desk in garage.
November 01, 2015
BUYER BEWARE!!! I have written a review on cars.com which explains the details of the very dishonest and unethical way the used car staff at Carriage Kia dealt with m I have written a review on cars.com which explains the details of the very dishonest and unethical way the used car staff at Carriage Kia dealt with me. They RENEGGED on a quoted price, a price that had been quoted 3 times to me, my daughter and a friend. I have been buying cars for over 30 years and have never met a more disrespectful, and dishonest bunch of people. WILL NEVER DEAL WITH ANYONE FROM CARRIAGE KIA AGAIN. By the way, the "sales people" we dealt with aren't listed below, so just for information, they were Jim Miller and Tyler Miller. AVOID THEM LIKE THE PLAGUE. More
by KenC
Employees Worked With
Jim Miller, Tyler Miller, Richelle Henry
September 04, 2015
Carriage Kia a GREAT dealership I bought my Kia Rio from Carriage Kia they have a honest sales people. They worked with use to get the rio we wanted, I have been taking my car back t I bought my Kia Rio from Carriage Kia they have a honest sales people. They worked with use to get the rio we wanted, I have been taking my car back to them ever time I have to get the oil changed. They have a very clean and nice waiting room. The workers are very nice and helpful. More
by randypeters
Employees Worked With
Mike Paglianti, Ryan Mioduski
August 29, 2015
First car purchase This is a type of environment you'd expect only with overpriced luxury cars. The place is new, clean, open, and everyone is friendly. Gender equality This is a type of environment you'd expect only with overpriced luxury cars. The place is new, clean, open, and everyone is friendly. Gender equality is also very evident. I will think of them as my first choice for our next purchase and would recommend them to anyone thinking about a Kia. More
by OptimaGuy
Employees Worked With
Jeremy Smith, Kris Kazecki
