Jim Shorkey Kia Gainesville

CABIN FILTER AND OIL CHANGE Very quick service and everyone was very friendly and would rate it first class all the way. Washed the car which always make my wife a happy person, Very quick service and everyone was very friendly and would rate it first class all the way. Washed the car which always make my wife a happy person, as she likes her care spotless. More

oil change Took care of us very friendly and fast. Had our car in and out in a timely manner. That was great and a job well done. Thanks Took care of us very friendly and fast. Had our car in and out in a timely manner. That was great and a job well done. Thanks More

Bait and switch I contacted the Carriage organization about two 2014 Kia's they had in their inventory, and put in an online application for credit. I was called by I contacted the Carriage organization about two 2014 Kia's they had in their inventory, and put in an online application for credit. I was called by one of their people and told him that I didn't have perfect credit but their website said they would work with that, and if he'd talk to their finance department and let me know then I'd be more than happy to come on up after I knew we could make a deal. I gave him my information and what I was looking to put down, etc. I was told they would look at my application and call me back. He called me back shortly after and assured me that they absolutely could make that happen. That Saturday I drove 45 mins to get to them, found the salesman I had been dealing with and he had me sit down at his desk and told me the finance manager wanted to speak with me. The finance manager comes over and explains that with my situation they cannot get me into the cars that I had expressed interest in; however, they had a program that could work, if I would give him a moment and tell him what I needed in a car he would come up with some that worked. I was already there (this of course being the reason behind the ploy) so I agreed. He came back about 10 mins later, and I was shown a used stripped down base model Nissan Altima, which did not match any of what I said I needed in a vehicle. I test drove it feeling a bit despondent but the staff at least seemed pleasant and like they were on my side (I know they're salesmen what did I expect). I came inside and the "finance manager" (I'm not sure to this day if that is whom I really actually spoke to or if he was merely playing that part in the scam they were running) said he would run the numbers. Now up to this point I had let things go; however, I'm not actually a complete moron so I happen to have the Kelly Bluebook app on my phone and took the time to look up the actual value of that vehicle, which for the record was slightly over 12k, and went to their website to look up what they were selling the car I test drove for, and it was slightly over 15k. The finance manager came over and told me I would be financing that vehicle for about $17,500 for 54 months, at 29% interest, I did the math and I would end up having paid over $30,000 for a car valued at $12K, and here he is smiling and acting like I ought to be lifting him on my shoulders for doing such a magnificent job of ripping me off. Well here's the deal, I recognize that I was not the ideal customer and in fact I was a challenge I did not hide that and attempted to make sure that I was VERY clear from the get go what my situation was, and not waste anyone's time. These people on the other hand, lied, and deceived, all for the sole purpose of getting me in the door knowing that they could NOT produce what we had discussed. Why do this you ask, simple they knew that once I was in there it would be easy for them to flip things around and try and stick me with something else, on their terms. This happened at the beginning of the summer and i had let it go but I just received yet another contact from them. Well congrats you woke up the dragon, next time make a notation in your database try this "customer caught us trying to run a scam on him and ran DO NOT CONTACT". For everyone else, stay away from this dealership, I am sure they will have you leaving with a smile on your face till you count your fingers and toes and find one missing. More

Surprisingly painless car purchase! Working with Jasmine Young was a pleasure throughout my entire transaction. She was very patient with me during the whole process, and she handled my Working with Jasmine Young was a pleasure throughout my entire transaction. She was very patient with me during the whole process, and she handled my nitpicking and internet researching like a pro! All Carriage employees that I encountered the day (Jasmine, Megan Walker and Richelle) that I finally physically walked in to buy the car were very professional and affable. The presence of having Courtney the delivery specialist there to explain all the bells and whistles on the car was a nice touch as well. For what is usually stereotyped as a painful experience, car buying from Carriage wasn't painful at all. Well done Jasmine, and well done, Carriage! More

Best dealership ever! Best customer service ever! I first visited this dealership when I purchased my Kia Optima and then later traded for a Kia Sorento. This is hands down the best dealership I have I first visited this dealership when I purchased my Kia Optima and then later traded for a Kia Sorento. This is hands down the best dealership I have ever done business with. I would definitely recommend to anyone wanting a great experience in buying a car. I continue to have my car serviced by Carriage and always have the best experience. If your looking for a car do yourself a favor and stop looking and just visit Carriage Kia. More

Amazing Recently I took my KIA to have it serviced. I want to brag on each and every person I met. The service department was professional kind and very knowl Recently I took my KIA to have it serviced. I want to brag on each and every person I met. The service department was professional kind and very knowledgeable. I was surprised at how kind respectful and friendly every staff member was. I will only buy from a carriage dealership. They made me feel like I was an important person from the time I got there until I left More