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Jim Shorkey Kia Gainesville
Gainesville, GA
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,880 reviews
July 18, 2013
From start to finish, the process of purchasing a new car from Carriage Kia was outstanding. Everyone was friendly, helpful, and really made us feel comfortable. Will definitely recommend Carriage Kia. from Carriage Kia was outstanding. Everyone was friendly, helpful, and really made us feel comfortable. Will definitely recommend Carriage Kia. More
by AFuss
July 17, 2013
I stopped in looking for a specific model and price on a used car. I was promptly met by Robert, who was friendly and took the time to listen to my specific needs. He showed me several models that he though used car. I was promptly met by Robert, who was friendly and took the time to listen to my specific needs. He showed me several models that he thought might work, until we found one that worked out great. He introduced me to Don, who was very friendly and willing to meet my financing needs. Things went so well with that purchase, that I decided to by another car from Robert. I was very satisfied with my overall experience and would recommend Carriage Kia to anyone looking for a new or used car. More
by jimmygh
July 15, 2013
This is my 2nd KIA Sorento purchased from Carriage KIA, although it is a 4 hour round trip drive for me. The customer service is outstanding. It is no surprise that they are a Platinum level dealership. although it is a 4 hour round trip drive for me. The customer service is outstanding. It is no surprise that they are a Platinum level dealership. It shows in every thing that they do. More
by bearcrazy75
July 14, 2013
Everyone was curtious and friendly every thing was demonstrated well, I took a test drive in the Kia soul and at that time I decided to purchase a new Kia soul. demonstrated well, I took a test drive in the Kia soul and at that time I decided to purchase a new Kia soul. More
by delorisphillips
Employees Worked With
Michael Pagliantic
July 13, 2013
I had a wonderful experience with this dealership! I have heard the commercials for years on 104.7 the fish and thought I should give it a try. I was able to get MUCH more vehicle than I had EVER antic have heard the commercials for years on 104.7 the fish and thought I should give it a try. I was able to get MUCH more vehicle than I had EVER anticipated! Working with Tyler was pure joy, and his sense of humor was refreshing! Don Pippin was a miracle worker, getting me exactly what I wanted for payments, and an even better interest rate that I would have imagined. I cannot express how great it was to work with Tyler, though. He made what has always been a cumbersome experience for me actually enjoyable! You have a terrific crew! More
by jmgtaylor
Employees Worked With
Don Pippin
July 10, 2013
Friendly and helpful staff. No haggling over pricing. Friendly and helpful staff. No haggling over pricing. Excellent value for quality automobiles. All of our needs were met during the decision and Friendly and helpful staff. No haggling over pricing. Excellent value for quality automobiles. All of our needs were met during the decision and purchasing process. More
by jessicacorn
July 09, 2013
DISHONEST. I called and talked to Megan several times about the price. After given a verbal quote, I specifically called 3 different times to confirm that she would really honor the price. She then email about the price. After given a verbal quote, I specifically called 3 different times to confirm that she would really honor the price. She then emailed me a quote. The price was not honored. I got a laundry list of reasons why the quote wasn't what I thought it was. I was very specific about the exact options, and that the quote included all the taxes and other fees. Megan assured me of this. The email mentioned the package, but didn't list that it was inclusive of the other costs. I was told how that the sales people "don't understand" "this" she surely didn't mean the price included "that". It sounds like the sales force don't know very much. I explained that I clearly discussed all of the details with her. I was also lied to about the financing until the actual paperwork was brought out to sign. I was offered a rate, and I asked if it was still available for the term I was interested in. I was told it was. But the actual papers were brought out with totally different numbers. I was expected to just sign it without anyone ever mentioning that it wasn't what we had just finished discussing. I bought the car, because I didn't have time to deal with more of the exact same garbage from another dealership. I thought that since Carriage advertised on the Fish, that I'd get honest people. I was wrong! Apparently the dishonest car salesman stereotype is true at Carriage Kia! Also, the people tried to act like they were friendly, but were actually manipulative. My wife and I weren't able to get a babysitter to look at the car. We had been at the dealership for over an hour, and our son was becoming tired, and we needed to either buy a car or leave. The car salesman stopped us from driving off and treated me like I was rude for having to leave and take care of my son in spite of my son screaming in the back seat of my car. All of this adds up to a very bad customer service experience, a very bad "friendliness" experience, and a very bad overall experience. More
by ChrisArney
Employees Worked With
Shane and I think Trey (can't remember, and his picture isn't showing up in the list above)
July 08, 2013
This is the 2nd new Kia I have purchased from Carriage Kia. I love the friendly atmosphere and customer service representatives. I also always have a great experience with the service department. Kia. I love the friendly atmosphere and customer service representatives. I also always have a great experience with the service department. More
by SuzanneMcCarter
July 06, 2013
I give 5 stars for customer service, efficiency, timeliness, and knowledge. What a great experience buying a car! I will always buy from carriage! The customer service is my favorite part, I was timeliness, and knowledge. What a great experience buying a car! I will always buy from carriage! The customer service is my favorite part, I was catered to from moment I walked in and even After I got home! More
by Shooklar
Employees Worked With
Jeremy Smith, Chris Stanford
